PM Bell/Valet @ Carmel Beach Hotel

Sacramento Native American Health Center, Inc; Carmel-by-the-Sea (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Employee Assistance Program

401k/Employer match

Job summary

Carmel Beach Hotel is seeking a Bell/Valet to warmly greet guests, assist with luggage, and escort guests to rooms. You will provide information about hotel services, local attractions, and assist with concierge tasks during busy periods. The role emphasizes guest service, privacy, and professional appearance.

A strong service mindset and knowledge of the local area are essential. Candidates must be at least 25 years old with an excellent driving record.

Qualifications

• Excellent guest service delivery and interpersonal skills.
• Ability to communicate effectively with guests and staff.
• Read, write and speak English fluently.

Responsibilities

• Greet and interact with guests in a warm, friendly manner.
• Open doors, assist with luggage, and escort guests to rooms.
• Explain hotel features and local attractions to guests.
• Maintain privacy and confidentiality of guest information.
• Coordinate with Front Desk and Housekeeping on room plans.

Skills

Guest service

Communication

English fluency

Job description

• Base Pay $19.00 - $21.00 / Hour
• Other Compensation great service fees + cash tips
• Job Category HOTEL, Hospitality
• Industry Hospitality, Hotels, Travel
• Employee Type FT Non-Exempt
• Manage Others No

Contact information

Description

Bell/Valet Job Objective - Our insurer requires drivers to be at least 25 years old-

The Bell/Valet plays a pivotal role in delivering exceptional guest service by ensuring a seamless arrival and departure experience. Responsibilities include warmly greeting guests, opening doors, parking vehicles, assisting with luggage, providing information about the hotel and local attractions, responding promptly to guest requests, and offering directions as needed.

This position requires upholding the highest standards of service in alignment with the mission, core values, and goals established by the company.

Key Areas of Accountability:

• Greet and interact with internal and external guests in a genuinely warm and friendly manner.
• Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control.
• Greet guests in the lobby upon arrival, throughout their stay, and at departure.
• Escort incoming and outgoing hotel guests to and from rooms, assists with luggage, and offer information pertaining to available services and facilities of the hotel, points of interest, and entertainment attractions.
• Inspect the guest room supplies during the refresh/resetting of the coffee tray, beverages in the minifridge, and stripping of the guest room.
• Explain features of the room such as the operation of a Wi‑Fi network, coffee station, radiant floor heating, etc.
• Clean and sweep public areas, tidied the courtyard, and ensured rain procedures are adhered to.
• Assist with delivering In‑Room Dining Breakfast during “busy times” when needed.
• Assist with coffee service, drink service in The Lobby or Courtyard, and limited food service as required.
• Delivers amenities, both perishable and non‑perishable, prior to guests' arrival. This includes champagne, wine, fruit/snacks, caramels, trail mix, flowers, and other items that are requested, ordered, or arranged.
• Maintain cleanliness of company vehicle as per protocols. Ensure the mileage log and vehicle checklist is completed daily and provided to Front Desk.
• Valet park and retrieve guest cars as needed. Ensure no parking tickets are issued.
• Act as Chauffeur for guests as needed or directed by the Front Desk or management team.
• Deliver amenities, items, packages, suitcases, and any other requested items.
• Coordinate daily tempo with Front Desk and Housekeeping utilizing the “Room Plan.”
• Maintain the image of the hotel by appearing extremely presentable, well‑groomed, and in a pressed uniform.
• Adhere to the Key Control policy and procedure according to set standards.
• Responsible for clear and effective communications between co‑workers, management, and other departments.
• Adhere to and promotes Relais & Chateaux, Forbes, and Sorasea Hospitality's mission and standards.
• Any downtime should be occupied with tasks given from Front Desk, organizing HSKP spaces/storage, and preparing for increased business levels.

Full‑time employee benefits include:

Medical, Dental, Vision, Employee Assistance Program, and 401k/Employer match

Requirements

• This is a Full Time or Part Time position
• Our insurer requires drivers to be at least 25 years old
• Excellent driving record as reported on your DMV Motor Vehicle Record
• Familiarity with local area and attractions
• Read write and speak English fluently
• Ability to communicate with guests and employees effectively

Summary

As a member of the Carmel Beach Hotel team, you will have the opportunity to work in a beautiful and unique environment that embodies the charm and elegance of the California coast. You are responsible for providing exceptional service to our guests, ensuring they feel welcomed, comfortable, and cared for during their stay with us. If you are interested in playing an important role in creating a memorable and enjoyable stay for our guests.