Behind-the-Scenes Tour Guide – Live Entertainment

Madison Square Garden Entertainment Corp.; New York (NY); Hybrid; USD 39,000 - 41,000; Part time

Job summary

Madison Square Garden Entertainment Corp. in New York invites applications for part-time Tour Guide roles at MSG Arena. You will lead daily public tours, memorize a lengthy script, and know the backstage and front-of-house areas to deliver a world-class experience for guests and groups.

The role requires strong public speaking, excellent memorization, and a customer-service mindset, with availability four days a week including weekends and holidays. L153 membership is noted as a requirement.

Qualifications

• Experience in a tour-related or entertainment industry is desirable.
• Strong public speaking and customer service focus are required.
• Excellent memorization and time management skills are essential.
• Ability to adapt to script, routes and assignments on short notice.
• Good organizational skills for checking groups and tickets.

Responsibilities

• Conduct daily public tours of MSG Arena in a safe, orderly manner.
• Memorize and present a 20–25 page tour script clearly and engagingly.
• Learn multiple tour routes and familiarize front of house and back of house areas.
• Assist large groups and coordinate with other departments as needed.
• Handle equipment (radios, keys, uniforms, props) responsibly during tours.
• Ensure on-site appearance and presentation guidelines are followed.
• Complete a minimum of 2–3 tours per day and provide exceptional guest experiences.

Skills

Public speaking

Communication

Memorization

Time management

Customer service

Adaptability

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, theChristmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com .

Who are we hiring?

A Tour Guide will create the positive impression of our buildings, our events, our operation and the overall “Madison Square Garden Experience.” They will conduct a 60-minute behind-the-scenes walking tour of the MSG Arena with the goal of giving guests a world-class experience. This position is also responsible for general order and safety of the visitors along the predetermined route as well as greeting and checking in guests at the beginning of each tour.

What will you do?

• Conduct daily public tours of MSG Arena in an orderly and safe fashion.
• Memorize a 20-25 page script and present in a clear, concise, informative
• and entertaining manner
• Memorize multiple tour routes and become familiar with all front of house
• and back of house areas of the venues
• Assist fellow Tour Guides with large groups from time to time.
• Secure, return, and observe proper use of equipment such as radios, keys, uniform, locker room, props and technology during tours.
• Ability to interact and work cordially alongside other departments as well as all levels of management.
• Must keep abreast of all company and team news, as well as coming events.
• Participate in special projects and performs other duties as assigned.
• Must conduct a minimum of 2-3 tours per day.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

• Experience in a tour-related or entertainment industry desired.
• Strong public speaking and communication skills required with a focus on customer service.
• Recommended background would include, but not limited to, previousemployment as a Tour Guide or experience in the theater, performing arts,or communications.
• Must possess excellent memorization and time management skills with the ability to articulate and inject energy and enthusiasm into presentation.
• Ability to adapt to requests and changes to the tour script, route and assignment on short notice.
• Good organizational skills to check in groups and collect tickets as necessary.
• This position is part time and is scheduled based on arena availability.
• Must be a member or join L153

Special Requirements

• General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances, bending and constant motion is often required.
• Must be able to traverse steps, walk and stand long periods of time.
• Proficiency in a second language is not required, but nice to have.
• Must be available 4 days a week including weekends and holidays as needed.

Hourly Pay Range

$28.80 — $28.80 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including consideringrequests for reasonable accommodations as required.

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We value diversity and welcome employees of all backgrounds. Our Company is an Equal Opportunity Employer and provides equal employment opportunities without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, veteran status, or any other characteristic protected by law. We also strictly prohibit discrimination and harassment on these bases.

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