Senior Tour Supervisor: VIP Venue Experiences

Madison Square Garden Entertainment Corp.; New York (NY); On-site; USD 56,000 - 59,000; Full time

Job summary

Madison Square Garden Entertainment Corp. in New York City is seeking a Tour Senior Supervisor to oversee the day-to-day operations of the venue tours at Radio City Music Hall. The role handles daily tour routes, staff schedules, and ensures guests have memorable experiences.

You will lead and mentor tour guides through training and coaching on a regular basis. The position requires a minimum of 3 years in tourism or attractions, strong leadership and cross-team collaboration, and the ability to

Qualifications

• 3+ years’ experience in tourism, amusement, or attractions industries preferred.
• Experience managing part-time employees and supervising hourly staff in guest services.
• Experience in guest services or customer-facing roles preferred.
• Strong attention to detail and ability to adapt in fast-paced environments.
• Ability to collaborate across multiple departments and build relationships.
• Proficiency in Microsoft Excel and Word preferred.

Responsibilities

• Develop and execute daily tour routes to deliver excellent guest experiences in a fast-paced environment.
• Coordinate with Productions, Guest Relations, Operations, Security, Group Sales, Event Production, and other departments to optimize routes.
• Conduct multiple route walkthroughs to ensure technology, guides, and facilities meet standards.
• Schedule and train VIP tours and escort VIP guests with tailored experiences.
• Manage tour guide availability, schedules, calls, and sick time with the Employee Service Center.
• Liaise between venue management and tour staff to communicate important information.

Skills

Leadership

Staff scheduling

Customer service

Communication

Problem solving

Tools

Microsoft Excel

Microsoft Word

Job description

Madison Square Garden Entertainment Corp. in New York City is seeking a Tour Senior Supervisor to oversee the day-to-day operations of the venue tours at Radio City Music Hall. The role handles daily tour routes, staff schedules, and ensures guests have memorable experiences.

You will lead and mentor tour guides through training and coaching on a regular basis. The position requires a minimum of 3 years in tourism or attractions, strong leadership and cross-team collaboration, and the ability to