Behavioral Science Manager — CX & Health Outcomes

Baylor Scott & White Health; Columbus (OH); On-site; USD 128,000 - 198,000; Full time

Job summary

Baylor Scott & White Health is seeking a Manager to lead the application of behavioral science within its strategic customer experience portfolio. You will translate theory, evidence, and analytics into practical solutions that improve engagement, health behaviors, and outcomes.

You will partner with cross-functional teams to apply behavior-change techniques and support evaluation of impact. The role supports the Behavioral Science Director, ensuring scientific rigor and collaboration across the

Qualifications

• PhD preferred in behavioral science or related field.
• Experience in digital health preferred.
• Strong organizational, energetic, and creative thinker.

Responsibilities

• Lead behavioral science support for customer experience and digital health initiatives.
• Develop work plans and roadmaps with cross-functional teams.
• Manage day-to-day activities to achieve KPIs and OKRs.

Skills

Statistical & analytical skills

Agile principles knowledge

Facilitation & presentation

Cross-functional collaboration

Digital health experience

Education

PhD in Behavioral Science

Bachelor's degree or higher

Tools

Analytics tools

Job description

Baylor Scott & White Health is seeking a Manager to lead the application of behavioral science within its strategic customer experience portfolio. You will translate theory, evidence, and analytics into practical solutions that improve engagement, health behaviors, and outcomes.

You will partner with cross-functional teams to apply behavior-change techniques and support evaluation of impact. The role supports the Behavioral Science Director, ensuring scientific rigor and collaboration across the