Behavioral Resource Tech- Baystate Wing Hospital

baystatehealth; Palmer (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay & Benefits

Tuition & Training

Career Growth

Regional Opportunities

Sign-On Bonuses

Retirement

Job summary

Baystate Health in Palmer, MA is seeking a Behavioral Resource Technician to support patient safety and care, collaborating with patients, families, and the clinical team to deliver high-quality care. The role involves safety monitoring, assisting with activities of daily living, de-escalation, and maintaining a therapeutic environment.

It requires clear communication with RNs and other staff, and a dedication to patient-centered care.

Qualifications

• 1 year of relevant patient care experience.

Responsibilities

• Provides safety observation of the patient, documents status every 15 minutes, communicates with the RN.
• Assists with activities of daily living (bathing, feeding, toileting, ambulating).
• Maintains a safe environment, monitors ligatures and safety risks, accompanies patient off unit when directed.
• Develops and maintains good human relations with patients and health care team members.
• Communicates to patients that they are a high priority and maintains confidentiality.

Skills

Patient care experience

Safety observation

De-escalation

Job description

Behavioral Resource Technician in Palmer, MA | Baystate Health Careers

Location: Baystate Wing Hospital, Palmer, Massachusetts

Job Type: Full-time

Shift: Days

Make an Impact with Baystate Health

Baystate Health is seeking a Behavioral Resource Technician (BRT) to join Baystate Wing Hospital in Palmer, Massachusetts. Our Behavioral Resource Technicians provides safety and support, working closely with patients, family, and staff to deliver exceptional patient care.

The Behavioral Resource Technician (BRT) role offers the opportunity to promote career growth and build direct care experience while supporting patients and collaborating with a diverse team.

The Behavioral Resource Technician (BRT) Will:

• Provides safety observation of the patient/s intervening as necessary. Documents patient status every 15 minutes. Independently communicates patient information and observations promptly to the RN. Actively listens to the patient and acts in a caring professional manner.
• Provides care for the patient; bathing, feeding, toileting, ambulating, turning and repositioning. Demonstrates knowledge and skill in assisting patients with activities of daily living. Follows directions from the RN regarding limitations and privileges the patient has at all times. Possesses the ability to redirect the patient to a different activity. Possesses the ability to de-escalate a patient and maintain a therapeutic environment. Observes and report any significant occurrences in the patient's condition and behavior to the RN.
• Maintains A Safe Environment For The Patient: Remains with the patient at all times if assigned to one-to-one observation unless relieved by a member of the staff. Must remain awake and alert and have the ability to provide safety observation as defined in the Care of the Suicidal Patient policy, even when the patient is sleeping. Demonstrates knowledge and skill in maintaining a safe environment and can identify ligature and safety risks in any environment of care. Accompanies the patient off the unit as directed by the nurse and remains with the patient at all times in these areas. Transports patients in wheelchairs and on stretchers to procedures. Reports any safety hazards to the RN.
• Develops And Maintains Good Human Relations Skills. Introduces self by name to the patient, PCT, and RN, 100% of the time. Consistently displays a respectful, empathetic, and caring attitude toward patients and families 100% of the time. Interacts with other members of the health care team RN, PCT, MD, etc. professionally. Accepts changes in assignments to accommodate the patient's needs. Accepts constructive criticism as demonstrated by positive behavioral changes, if indicated.
• Communicates to patients that they are a high priority even during busy times. Treats patient information as confidential. Displays sensitivity to patients through non-verbal communication. Utilizes body language such as eye contact, smiling, etc., to demonstrate an interest in the patient.

Schedule Details

• Job Type: Full-time
• Shift: 12-hour shifts, Days
• Hours: 36 hours/week
• Schedule: 7am-7:30pm
• Weekend Requirement: Every other weekend and rotating holidays
• Other Scheduling Requirements: Rotating holidays

Benefits That Support You

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

Depending on eligibility, benefits may include:

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Sign-On Bonuses: If applicable, Sign-On bonuses are paid to external hires only and are not applicable to internal or company transfers, unless otherwise specified. Former employees are eligible after one-year post-separation from Baystate Health
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice .

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Required Skills

1 year of relevant patient care experience. This experience could include but is not limited to working with behavioral health patients, direct patient care, patients in