Behavioral Health Technician

Greenbrooktms; Northampton (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking mental health organization as a Patient-Centered Technician, where you will play a vital role in transforming lives through innovative therapies. This full-time position in Northampton offers a supportive environment and the chance to grow your skills with specialized training in TMS and esketamine therapy. Collaborate with a dedicated team to provide empathetic patient care while ensuring operational efficiency. Enjoy competitive compensation, a comprehensive benefits package, and the opportunity to make a meaningful impact in the lives of those struggling with mental health issues. Be part of a mission-driven organization that values integrity, collaboration, and excellence.

Benefits

401(k) with company match

Generous paid time off

Comprehensive medical coverage

Dental and vision coverage

Specialized training and certification

Qualifications

• High School Diploma or equivalent with relevant work experience required.
• Bachelor's in Psychology preferred; healthcare experience is a plus.

Responsibilities

• Administer TMS and esketamine treatments while monitoring patient responses.
• Maintain accurate EHR and manage patient scheduling and financial procedures.

Skills

Microsoft Office Suite

Electronic Health Record (EHR) systems

Clinical interviewing skills

Knowledge of insurance payers

Education

High School Diploma

Associate's Degree

Bachelor's Degree in Psychology or Social Work

Tools

AdvancedMD

SalesForce

Job description

Career Opportunities with TMS NeuroHealth Centers Services LLC

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Transform Lives: Join Greenbrook Mental Wellness Centers as a Patient-Centered Technician in Northampton, MA

Greenbrook Mental Wellness Centers invites you to join our dedicated team. We're seeking a patient-focused technician to deliver life-changing TMS and esketamine therapies in our welcoming outpatient centers. This is a wonderful opportunity to grow your skills, receive specialized training, and truly connect with patients. Full-time, Monday-Friday, 8-hour shifts between 7am-7pm.

Why Greenbrook?

• Meaningful Impact: Directly contribute to improving the lives of patients through innovative treatments.
• Competitive Compensation: Earn $21-23/hour (commensurate with education and experience).
• Comprehensive Benefits: Enjoy a robust benefits package, including 401(k) with company match, generous paid time off, and comprehensive medical, dental, and vision coverage.
• Growth and Development: Receive specialized training and certification in TMS and esketamine therapy.
• Collaborative Environment: Work alongside a supportive and dedicated team committed to exceptional patient care.
• Location: Primarily based in our ---- center, with occasional regional coverage as needed.

Your Role:

• Provide comprehensive patient care: Administer TMS and esketamine treatments following clinical guidelines, meticulously monitor patient responses, administer and record psychiatric rating scales, and proactively address patient discomfort.
• Ensure patient well-being and accurate record-keeping: Deliver empathetic and supportive care, maintain accurate EHR, and manage patient scheduling, check-in, check-out, and financial procedures.
• Support operational efficiency: Understand and assist with insurance and billing processes as needed.

What We're Looking For:

• Minimum Qualifications: High School Diploma, Associate's Degree, Medical Assistant certification, or equivalent clinical certification, coupled with significant relevant work experience.
• Preferred Qualifications: Bachelor's Degree in Psychology, Social Work, or a related Human Services field; and at least one year of healthcare work experience (not mandatory).
• Technical & Clinical Skills: Proficiency in Microsoft Office Suite and Electronic Health Record (EHR) systems (AdvancedMD and SalesForce preferred). Strong clinical interviewing skills. Knowledge of insurance payers and medical necessity guidelines (a plus).
• Physical & Other Requirements: Ability to stand for extended periods. Basic Life Support (BLS) certification (training provided).

Our Ideal Team Member:

• Proactive Collaborator: You take ownership, are flexible, find solutions, and communicate confidently with physicians.
• Patient-Centered Professional: You prioritize patients, have strong integrity and work ethic, and offer professional feedback.
• Detail-Oriented: You are meticulous, organized, and consistently accurate, even with high workloads.

Who we are:

At the forefront of mental health care, Greenbrook operates 95+ U.S. centers offering cutting-edge, FDA-cleared TMS (targeted electromagnetic stimulation for mood regulation) and Spravato (for treatment-resistant depression and MDD with suicidal thoughts/actions). This innovative approach has already touched the lives of over 40,000 patients, with more than 1.3 million treatments administered.

Over 16 million Americans are affected by depression. Greenbrook TMS is changing the way that depression is treated, and YOU can be part of making a positive difference in the lives of patients by joining our amazing team!

*Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

Greenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time.

We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.