Behavioral Health Support Specialist

INcompass Healthcare; Lawrenceburg (IN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k match

PTO

Tuition Reimbursement

Unlimited employee referrals

Paid holidays

Job summary

INcompass Healthcare is seeking a Behavioral Health Support Specialist to assist residents with mental illness and substance use disorders in a residential setting. The role emphasizes safety, daily living support, and compassionate care within a trauma-informed framework.

The ideal candidate will have a high school diploma, strong communication skills, and the ability to de-escalate crises. Evening, weekend, and holiday coverage is required as part of a 32-hour, full-time second shift (2 PM–10

Qualifications

• High school diploma or equivalent required; additional related certification preferred.
• Experience with individuals with mental illness/substance use disorders, in residential or community settings.
• Knowledge of mental health and SUD symptoms, treatment approaches, and recovery principles.
• Strong interpersonal and communication skills to build rapport with residents and colleagues.
• Ability to stay calm in crisis and de-escalate challenging behaviors.
• Understanding of cultural diversity to work with diverse individuals.
• Basic computer skills for documentation and communication.
• Valid driver's license and reliable transportation for resident transport as needed.

Responsibilities

• Provide direct care and support, including daily living activities and medication management.
• Assist with apartment inspections and report health and safety issues.
• Collaborate with treatment team to develop individualized service plans.
• Facilitate group activities to promote socialization and skill-building.
• Maintain accurate documentation and complete incident reports with confidentiality.
• Participate in staff meetings, trainings, and supervision sessions.
• Coordinate with external agencies to ensure coordinated care.
• Adhere to policies, procedures, and confidentiality.
• Provide direct treatment as per agency policy.

Skills

Empathy

Crisis de-escalation

Communication

Cultural competence

Documentation

Driver's license

Interpersonal skills

Crisis management

Education

High School Diploma

Related field cert preferred

Tools

Basic computer skills

Job description

full-time- 32 hours! 2nd shift; 2p-10 and 4p-12a

Position Summary

The Behavioral Health Support Specialist is responsible for providing support and assistance to individuals with mental illness and substance use disorders residing in INcompass Healthcare residential housing. The technician will ensure the safety, well-being, and daily functioning of residents, while promoting a supportive and therapeutic environment. This position requires a compassionate and empathetic approach and the ability to handle challenging situations with professionalism and sensitivity.

Essential Duties And Responsibilities

• Lives out the INcompass Healthcare promise by consistently displaying compassion, treating all with dignity, and providing exceptional care for everyone
• Incorporates the six principles of trauma informed care throughout all aspects of their work
• Provide direct care and support to residents, including assistance with daily living activities, medication management, and crisis intervention.
• Participates in completing apartment inspections
• Notifies supervisor and/or maintenance of damages, need for repairs, and/or health and safety issues
• Collaborate with the treatment team to develop and implement individualized service plans for residents, ensuring their physical, emotional, and social needs are met.
• Facilitate group activities and programming to promote socialization, skill-building, and community integration.
• Maintain accurate and up-to-date documentation. Complete incident reports, adhering to confidentiality and privacy regulations.
• Participate in staff meetings, trainings, and supervision sessions to enhance knowledge and skills related to mental health and substance use disorders.
• Collaborate with external and internal agencies, such as case managers, therapists, or healthcare providers, to ensure coordinated and comprehensive care for residents.
• Adhere to all organizational policies, procedures, and ethical guidelines, including maintaining professional boundaries and confidentiality.
• Provides direct treatment according to agency policy and procedures.
• Completes other duties as assigned

Minimum Qualifications (knowledge, Skills, And Abilities)

• High school diploma or equivalent; additional education or certification in a related field is preferred.
• Experience working with individuals with mental illness and substance use disorders, preferably in a residential or community-based setting.
• Knowledge of mental health and substance use disorders, including symptoms, treatment approaches, and recovery principles.
• Strong interpersonal and communication skills, with the ability to establish rapport and build trusting relationships with residents and colleagues.
• Ability to remain calm and composed in crisis situations, and effectively de-escalate conflicts or challenging behaviors.
• Demonstrated understanding of cultural diversity and the ability to work effectively with individuals from diverse backgrounds.
• Basic computer skills for documentation and communication purposes.
• Valid driver's license and reliable transportation, as occasional transportation of residents may be required.
• This position requires working in a residential facility, which may include evenings, weekends, and holidays.

Our Benefits

• Medical, Dental, and Vision Insurance
• Prescription Coverage
• Company Paid Life , AD&D and Disability Insurance
• Company match up to 4.5% for 401k.
• Generous PTO Plan, no wait period
• Tuition Reimbursement
• Unlimited employee referrals
• Paid holidays