Behavioral Health Support Services

Pueblo Community Health Center, Inc.; Pueblo (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Long-Term Disability Insurance

Short-Term Disability Insurance

Life Insurance

403(b) Tax-Sheltered Annuity Plan

Cafeteria 125 Flexible SpendingAccount

Job summary

Pueblo Community Health Center, Inc. seeks a Behavioral Health Care Coordinator to support access to behavioral health services for its patient population. The coordinator manages incoming calls, BH triage, and schedules for BH therapy and psychiatric treatment.

The role generates reports, handles release of information requests, and coordinates BH provider schedules. A Bachelor’s degree with three years of related experience is required, with occasional local travel.

Qualifications

• Bachelor’s Degree with three years relevant experience in community primary health care required.
• Strong leadership, advocacy, and communication skills (written and verbal).
• Valid driver’s license and auto insurance as required by law.

Responsibilities

• Ensure the department functions align with Pueblo Community Health Center's mission and service model.
• Adhere to guidelines and procedures of Pueblo Community Health Center, Inc.
• Facilitate patient access to BH services, staff and resources.
• Manage BH provider schedules and ensure appointments are filled per protocol.
• Interact with patients who may be in emotional or mental crises and provide warm handoff to BH providers.

Skills

Interpersonal skills

Independent work

Written and verbal communication

Organization / prioritization

Analytical problem solving

Education

Bachelor’s Degree with 3 years relevant experience in community primary health care

Job description

Starting Pay Range - $20.05 - $23.59 per hour

Pueblo Community Health Center offers a flexible benefits program to full-time and part-time employees working 20 hours or more per week.

Benefit opportunities presently available to employees (Part Time 20, Part Time 30 & Full-Time employees only) are listed below:

• Medical Insurance
• Vision Insurance
• Long-Term Disability Insurance
• Short-Term Disability Insurance
• Life Insurance
• 403(b) Tax-Sheltered Annuity Plan
• Cafeteria 125 Flexible Spending Account

In addition to the benefits available for purchase through the Cafeteria 125 plan, Pueblo Community Health Center offers supplemental insurances and generous paid time off benefits including holidays and personal time off (PTO). The organization also contributes to the employee’s tax-sheltered annuity plan after one year of service.

Job Summary: Provides supportive services within the Behavioral Health team to facilitate access to behavioral health services for the patient population at Pueblo Community Health Center Inc. The Behavioral Health Care Coordinator manages and directs in coming phone calls and clinic BH triage calls. Generates and distributes various reports and schedules patients for BH therapy and for psychiatric treatment. BH Care Coordinator facilitates behavioral health release of information requests to and from PCHC. Manage BH provider schedules and may interact with patients who may be experiencing an emotional or mental crisis.

Reports to: Director of Behavioral Health

Supervision Exercised: None

Education/Experience/License/Certification:

• Bachelor’s Degree with three years relevant experience in community primary health care required. An equivalent combination of education and experience may be considered
• Work experience demonstrating strong ability in the following areas: leadership, advocacy, communication skills both written and verbal, resource research, creative problem solving and sensitivity/responsiveness to varying cultural characteristics and beliefs.
• Valid driver’s license and auto insurance as required by law.

Required Travel: Occasional travel may be required including day-to-day local travel.

Knowledge/Skills/Abilities:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently.
• Excellent interpersonal skills.
• Essential to have ability to understand verbal information, ability to exchange verbal information with others and ability to present information verbally.
• Essential to have ability to read and understand written materials and ability to compose information/instruction in written form.
• Essential to have ability to memorize.
• Essential to have ability to prioritize and be organized
• Essential to be able to reason mathematically and to have analytical and problem-solving skills.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure the function and activities of this department to embrace the philosophy, mission, values and Communicate with Heart service model supported by the Board of Directors of Pueblo Community Health Center, Inc.
• Adhere to the guidelines and procedures of Pueblo Community Health Center, Inc.
• Facilitate Patient access to Pueblo Community Health Center, staff and resources at Pueblo Community Health Center.
• Facilitate access to behavioral health services for the patient population at Pueblo Community Health Center Inc.
• Manage and direct in coming phone calls for the BH team
• Schedule patients for BH therapy and for psychiatric treatment.
• Facilitate behavioral health release of information requests to and from PCHC
• Manage BH provider schedules to assure schedules are filled per protocol and productivity standards.
• May interact with patients who may be experiencing an emotional or mental crisis and assures warm hand off to appropriate BH provider.
• Generate and distribute various reports as assigned by Director.
• Document patient contacts and interaction in the medical record.
• Develop and maintain a professional relationship with patients, medical and behavioral health providers of Pueblo Community Health Center.
• Follow up with patients on missed BH appointments.
• Serve as a contact person, advocate and informational resource for the patients, families, PCHC providers and community stakeholders.
• Educate, support, and provide appropriate referrals to patients and families to facilitate access to and appropriate utilization of resources.
• Provide timely communication, inquiry, follow up and integration of information into the medical record.
• Documents in EHR the assignment of BH patient panels.
• Perform other related duties as assigned.

The above duties are not all inclusive and are not intended to limit or define the duties that may be assigned.

Pueblo Community Health Center is a tobacco-free workplace. EOE