Behavioral Health Care Manager

Family Centers Health Care; St. Louis (MO); On-site; USD 60,000 - 75,000; Full time

Job summary

A community health organization in St. Louis is looking for a Lead Care Manager to oversee care management for behavioral health patients. This role requires supervising care managers and coordinating with the behavioral health department to ensure patient progress and compliance with grants. The ideal candidate will have a Master’s degree in Social Work and LCSW certification with at least three years of experience in a relevant field. Participation in ongoing professional development is highly encouraged.

Qualifications

• Minimum of three years experience in social work or behavioral health care required.
• Experience in urban community health setting preferred.
• Active participation in continuing education recommended.

Responsibilities

• Supervise BH care managers and coordinate behavioral health department.
• Conduct face-to-face visits with Circle of Care patients.
• Track patient progress towards grant outcomes.
• Facilitate referrals to outpatient therapists and psychiatry as needed.
• Prepare monthly BH expense report for the CFO.

Skills

Supervision

Communication

Conflict resolution

Team collaboration

Education

Masters in Social Work

Licensed Clinical Social Worker (LCSW)

Job description

Description

I. BASIC FUNCTION:

• Responsible for providing care management for patients of FCHC, supervising BH care managers, and assisting in coordinating the BH department.
• All employees of FCHC must ensure service standards are delivered, including:

FCHC Core

• Demonstrates a commitment to FCHC mission and vision.
• Demonstrates a positive attitude towards patients, employees, role, and the health center.
• Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect).

Customer Service and Professionalism

• Smiles and makes appropriate contact, greets individuals upon entry into building and space.
• Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.) Customers. Treats patients, customers and colleagues with dignity and respect.
• Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround.
• Demonstrates good communication skills and communicates in a tactful manner.
• Exhibits conflict resolution skills in order to foster effective working relationships and embraces a team approach.
• Adheres to FCHC’s dress code policies. Employee appearance and grooming appropriate.

Show(s)

• Consistently shows commitment to position and team performance (i.e., attendance and punctuality).
• Consideration and acceptance of cultural differences of others; works well with individuals of diverse backgrounds, supporting a culture of justice, equity, diversity, and inclusion.
• Participates in training and professional development and completes required trainings in a timely manner.

Safety

• Adheres to and promotes a culture of safety and cleanliness.
• Adheres to HIPPA/Confidentiality standards.
• Respectful of FCHC property, properly and safely uses Health Center Equipment.

II. INTRADEPARTMENTAL RELATIONSHIPS:

• Department Officer: Chief Behavioral Health Officer
• Reports to: Chief Behavioral Health Officer
• Supervises: BH Care Managers and Recovery Specialists

III. PRIMARY RESPONSIBILITIES:

1. Function as the lead care manager within the integrated primary care and behavioral health team, supervise other care managers.
2. In coordination with the BHC and primary care provider, enroll eligible and interested patients into the Circle of Care project.
3. Once the patient is enrolled, track patient progress towards grant outcomes.
4. As often as is clinically appropriate, conduct face‑to‑face visits and telephone calls with Circle of Care patients and other members of the patient’s network over the course of their enrollment in the project (3‑12 months).
5. Establish and maintain a patient registry to monitor clinical outcomes as well as key processes of care.
6. Arrange for inpatient, partial hospitalization, intensive outpatient programs as needed. Assist with discharge coordination.
7. Coordinate information flow between the PCP, BH providers, CHW, and other FCHC staff within the Circle of Care program.
8. Lead care team meetings and document clinical information/decision‑making in the patient registry.
9. Identify barriers to treatment and possible solutions, including coordinating/offering transportation when needed.
10. Establish and maintain cooperative referral relationships with community agencies, organizations, and professionals. Together with the other care managers, maintain an up‑to‑date referral listing.
11. Facilitate referrals to other outpatient therapists as indicated.
12. Facilitate referrals to psychiatry as needed.
13. Participate in staff in‑service programs related to social services and/or behavioral health.
14. Supervise the BH care managers in the above.
15. Supports the CBHO in the following:
    1. Prepare the monthly BH expense report for the CFO, including grant and non‑grant related expenses.
    2. Prepare and monitor BH departmental annual budget.
    3. Prepare grant budgets and manage grant reporting of expenses and outcomes.
    4. Prepare and monitor annual BH encounter budget.
    5. Prepare the annual BH CQI report.
    6. Prepare and submit monthly BH reports for the FCHC Board of Directors.
    7. Prepare Quality Improvement reports for discussion at the BH departmental meetings.
16. Facilitate monthly Trauma Informed Care meetings.
17. Attend Quality Champion Team meetings; assist CBHO in advising the primary care team regarding BH screening.
18. Coordinate BH peer reviews, annual evaluations, and QI projects.
19. Coordinate the agenda and keep minutes for all BH meetings.
20. Prepare content/updates/announcements for all FCHC team meetings (CAR, FPSE, provider, all staff).
21. To lead the care managers
    1. Create and update job descriptions as needed.
    2. Recruit, hire, and onboard BH Care Managers.
    3. Determine encounter targets.
    4. Hold regular meetings to assure quality work.
    5. Conduct yearly performance appraisals.

IV. PERIODIC DUTIES:

1. Contributes services to community public health activities as appropriate.
2. Participates in Center work team as needed.
3. Participates in Center staff problem‑solving groups.
4. Performs other duties as assigned.
5. Attend monthly BH manager meetings and CQI meetings.

V. WORKING RELATIONSHIPS:

• Inside Center: All Inclusive.
• Outside Center: Patients, community organizations and agencies, professional colleagues and organizations, and institutions of learning.

VI. QUALIFICATIONS:

1. Masters in Social Work AND Licensed Clinic Social Work (LCSW) required.
2. Minimum of three (3) years experience working in the field of social work or behavioral health care is required.
3. Work experience or strong desire to work in urban community health setting preferred.

VIII. CONTINUING EDUCATION:

1. Active professional development as demonstrated through attendance of seminars, continuing education programs, etc. is strongly recommended.
2. LCSW: Satisfactory maintenance of continuing education standards as established by the Division of Professional Registration of Missouri is required.

IX. CONFIDENTIALITY:

Respect for and maintenance of client and staff confidentiality is required.

The above responsibilities/duties describe the chief function (requirements) of the job (holder) and are not to be considered a detailed description of every responsibility/duty (requirement) of the job (holder).