Behavioral Health Safety Specialist (3rd Shift)

Atrium Staffing LLC; New York (NY); On-site; USD 34,000 - 49,000; Part time

Benefits offered by this job

Atrium Care Package

Job summary

Atrium Staffing LLC's client in healthcare technology seeks a Behavioral Health Content Safety Specialist (3rd Shift) to review patient-generated content for risk signals and escalate when needed.

Hours are 9 PM–4 AM EST, part-time with flexible days. You will apply safety protocols, log incidents, and collaborate with clinical, legal, and compliance teams to support a growing 24/7 platform.

Qualifications

• Minimum 2 years in clinical support ops, content moderation, or crisis response.
• Familiar with behavioral health risk indicators (suicidal ideation, self-harm, abuse).
• Strong judgment and emotional resilience for sensitive situations.
• Excellent written communication, clear and empathetic.
• Proficient with Zendesk, Google Docs, Sheets, and dashboards.
• Ability to work independently while collaborating with clinical/legal/compliance teams.

Responsibilities

• Review crisis-, distress-, or harm-related patient content.
• Apply protocols to escalate or resolve cases appropriately.
• Route high-risk cases to clinical, legal, or care teams.
• Maintain service-level expectations for response times.
• Refine safety guidelines and escalation decision trees.
• Log, flag, and follow up on incidents using internal tools.
• Participate in incident reviews and cross-functional discussions.
• Provide feedback to improve automated safety detection systems.
• Perform ad hoc tasks including data pulling and ticketing.

Skills

Clinical support ops

Content moderation

Trust & safety

Social work

Patient advocacy

Crisis response

Zendesk

Google Docs

Google Sheets

Reporting dashboards

Independent work

Education

Bachelor’s degree preferred

Tools

Zendesk

Google Docs

Google Sheets

Job description

Atrium Staffing LLC's client in healthcare technology seeks a Behavioral Health Content Safety Specialist (3rd Shift) to review patient-generated content for risk signals and escalate when needed.

Hours are 9 PM–4 AM EST, part-time with flexible days. You will apply safety protocols, log incidents, and collaborate with clinical, legal, and compliance teams to support a growing 24/7 platform.