Behavioral Health Referral & Front Desk Specialist

ELIZABETH LAYTON CENTER, INC.; Ottawa (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

The Elizabeth Layton Center, Inc. is seeking a Receptionist/Referral Specialist to monitor the electronic health record for behavioral health referrals and to engage individuals or guardians in securing appointments. The role reports to the Director of Operations.

The position includes front desk coverage, appointment reminders, and coordination with staff to ensure timely access to services while upholding confidentiality and accurate record-keeping.

Qualifications

• High school diploma or equivalent required.
• One year of clerical or general office experience preferred.
• One year of computer, typing and data entry experience required.
• One year of customer service experience required.
• Ability to pass background checks.

Responsibilities

• Monitor the electronic health record for behavioral health referrals.
• Engage individuals or guardians to obtain appointments.
• Assist in completion of required documents or release of information for referrals.
• Identify appropriate specialists or facilities based on referrals and insurance coverage.
• Schedule referral appointments in collaboration with center staff.
• Provide front desk coverage and greet clients and visitors.
• Answer multi-line phone system, screen calls, and take messages as needed.
• Enter information into the appointment scheduler and maintain confidentiality.

Job description

The Elizabeth Layton Center, Inc. is seeking a Receptionist/Referral Specialist to monitor the electronic health record for behavioral health referrals and to engage individuals or guardians in securing appointments. The role reports to the Director of Operations.

The position includes front desk coverage, appointment reminders, and coordination with staff to ensure timely access to services while upholding confidentiality and accurate record-keeping.