Receptionist/Referral Specialist

Elizabeth Layton Center Inc; Paola (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Elizabeth Layton Center Inc is seeking a Referral Specialist to monitor the organization's electronic health record for behavioral health referrals and engage clients or guardians to obtain appointments. The role reports to the Director of Operations and requires clerical experience, data entry skills, and strong customer service.

You will assist in identifying specialists, scheduling referrals, and maintaining confidential patient records while supporting multiple office functions across

Qualifications

• High School Degree or equivalent.
• One year of clerical or general office experience.
• One year of computer, typing and data entry experience.
• One year of customer service experience.
• Ability to pass background checks.

Responsibilities

• Monitor the EHR for behavioral health referrals.
• Assist individuals/guardians with documents and release of information.
• Identify appropriate specialists or facilities for referrals.
• Coordinate with staff to schedule referral appointments.
• Assist clients in scheduling and ensuring timely access to services.
• Maintain accurate records of referrals and communications.
• Enter data into scheduling programs and EHR.
• Provide reception desk coverage and greeting for clients.
• Answer calls, assess emergencies, take messages as needed.
• Collect fees and information at arrival.
• Adhere to confidentiality and agency policies.

Skills

Data entry

Customer service

Scheduling

Office administration

Attention to detail

Multiline phone

Confidentiality

MS Excel

Communication

Typing speed

Education

High School Diploma or equivalent

Tools

Electronic Health Record (EHR) system

MS Excel

MS Office Suite

Job description

Description

Job Summary:

The Referral Specialist is responsible for monitoring the Elizabeth Layton Center's electronic health record for behavioral health referrals and helps to engage the individual and/or their guardian in obtaining appointments. This position reports directly to the Director of Operations.

Major Job Responsibilities:

• Monitors the Elizabeth Layton Center's electronic health record for behavioral health referral
• Assists the individual or guardian in completion of required documents or release of information for the agency of referral
• Helps to identify appropriate specialist or facilities based on the behavioral health referral
• Helps to identify the appropriate facilities based on the client insurance coverage
• Collaborates with Elizabeth Layton Center staff to assist in scheduling referral appointments
• Monitor and assist clients in scheduling appointments to ensure timely access to necessary medical services
• Maintain accurate and detailed records of patient referrals and documentation of communication
• Responsible for data entry and monitoring through Excel spreadsheets and electronic health record
• Assists the client by answering questions related to referrals
• Monitor and track the status of patient referrals, ensuring that appointments are kept and results are received.
• Communicate with patients to confirm appointments and provide reminders
• Provides reception day and evening front desk coverage
• Greets all clients and visitors to the Elizabeth Layton Center
• Answers multi-line telephone system, assess calls for emergency, screen/transfer calls, and take messages as needed
• Collect fees and other pertinent information when client arrives
• Enters information into the appointment scheduler program
• Maintain confidentiality and security of patient information
• Performs other duties as assigned by the supervisor or designee
• Completes all required trainings as assigned
• Complies with ELC policies and procedures

Requirements

Education and/or Experience:

• High School Degree or equivalent
• One year of previous clerical or general office experience or required
• One year of previous computer, typing and data entry experience required
• One year of previous customer service experience required
• Any combination of job-related experience and/or training which would produce the required knowledge, skills and abilities
• Ability to successfully pass all required background checks

Knowledge, Skills, and Abilities:

• Ability to perform multiple tasks accurately, effectively and in a timely manner
• Knowledge of the procedures and policies of the assigned department
• General knowledge of modern office practices and procedures
• Ability to maintain complex file systems
• Ability to understand and follow oral and written instructions accurately
• Ability to operate a computer, multi-line telephone switchboard and other general office equipment
• Ability to establish and maintain effective working relationships with other employees, officials and the public
• Ability to safely perform major job responsibilities with or without reasonable accommodations
• Ability to remain calm and courteous in a fast-paced and challenging office environment
• Ability to travel to different office locations on occasion
• Ability to lift and carry up to 25lbs