Behavioral Health QA Specialist - Drive Quality & Compliance

Riverbend Community Mental Health, Inc.; Concord (AL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

PTO accrual

403(b) Retirement Plan

Tuition reimbursement

Employee Assistance Program (EAP)

Job summary

Riverbend Community Mental Health, Inc. is seeking a QA Specialist to join the Quality Assurance team. The role focuses on strengthening clinical quality, regulatory compliance, risk management, and continuous improvement across the agency.

This on-site position at the Concord, NH office involves coordinating audits, monitoring KPIs, and turning data into practical improvements that elevate care quality and safety for individuals and families served.

Qualifications

• Detailed knowledge of healthcare quality systems and regulatory standards.
• Familiarity with Medicaid, SAMHSA, accreditation requirements.
• Experience in auditing, compliance, or quality improvement.

Responsibilities

• Participate in risk management and quality improvement through chart audits.
• Investigate complaints and compliance concerns; document findings and corrective actions.
• Coordinate incident reporting and required notifications.
• Monitor KPIs and quality metrics to identify improvement opportunities.
• Review sentinel events and conduct root cause analyses with follow-up actions.
• Track corrective action plans and assess effectiveness.
• Assist with data collection, analysis, and performance monitoring.

Skills

Detail-oriented

Analytical

Communication

Regulatory knowledge

Auditing

Quality improvement

Education

Bachelor's degree in healthcare administration

Master’s degree preferred

Job description

Riverbend Community Mental Health, Inc. is seeking a QA Specialist to join the Quality Assurance team. The role focuses on strengthening clinical quality, regulatory compliance, risk management, and continuous improvement across the agency.

This on-site position at the Concord, NH office involves coordinating audits, monitoring KPIs, and turning data into practical improvements that elevate care quality and safety for individuals and families served.