Behavioral Health Program Manager LISW/LPCC

Community Support Services Inc; Akron (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with employer contribution

Paid holidays and generous PTO

Professional development assistance

Education assistance program

Employee life and disability insurance

YMCA membership subsidy

Job summary

Community Support Services Inc. in Akron seeks a Clinical Services Manager to oversee Intensive Treatment Services and Counseling, ensuring client-centered, evidence-based care within regulatory standards.

The role provides clinical supervision, staff development support, and oversees scheduling, productivity, and outcomes across ITS groups, collaborating with Residential Treatment and NEOMED affiliates to coordinate care.

Qualifications

• Master’s degree required; 3–5 years of experience in mental health with supervision.
• Licensure as LCSW with supervisor designation or LPCC with supervisor designation.
• Criminal background check and drug test required.
• Ability to document and coordinate care.

Responsibilities

• Provide clinical supervision to ITS staff and students.
• Oversee daily operations of counseling services and Day Treatment program.
• Monitor productivity, service utilization, and clinical outcomes.
• Attend ITS groups and supervise interns; participate in hiring and evaluations.
• Coordinate with Residential Treatment team and NEOMED providers.
• Document billed services with Credible Wireless progress notes.
• Manage crises, de-escalation, and psychiatric appointment referrals.
• Maintain confidentiality and participate in committees.

Education

Master's degree in counseling, Social Work or related field

Job description

The Opportunity: We are seeking to hire a Clinical Services Manager. The Clinical Services Manager is responsible for overseeing the daily operations of the Intensive Treatment Services and Counseling department, ensuring high-quality clinical care, regulatory compliance, and effective team performance. This role provides clinical supervision, supports staff development, monitors service delivery outcomes, and collaborates with leadership to enhance program effectiveness. The Clinical Manager ensures that services are client-centered, evidence-based, and aligned with organizational mission and standards.What You’ll Do:Provide clinical supervision to ITS staff and students including discussion of client concerns, providing constructive feedback, offering alternative strategies to work with clients, and processing staff concerns. Delegate and coordinate work. Monitor production and results, and ensure work complies with Agency policy, standards and performance expectations.Oversee daily operations of counseling services, including scheduling, caseload distribution, and service coverage and the daily operations of the Day Treatment program and other groups offered by Intensive Treatment Services.Provide oversight of the assigned Program Administrators (Expressive Arts, CET, and SUD) in the development, delivery, and outcome of services.Monitor productivity, service utilization, and clinical outcomes for all programs under the umbrella of Intensive Treatment Services.Provide clinical supervision to licensed and non-licensed providers in accordance with state and ethical guidelines.Serve as the liaison with the Residential Treatment team to assist with coordination of care with shared clients.Maintain authority to approve scheduling and overtime within budgetary constraints, and recommend routine personnel actions such as leave requests, and verbal and written reprimands. Refer disciplinary actions to the Director of Administration for review and guidance before proceeding. Participate in hiring process and make recommendations for selection of job applicants. Conduct employee performance evaluations. Resolve minor complaints and work issues submitted by subordinate staff and resolve difficult issues in conjunction with the Director of Administration.Facilitate regular team meetings and case consultation sessions.Provide direct services, including group facilitation and individual counseling when clinically indicated. Attend ITS groups to observe staff interaction and group facilitation skills. Model effective strategies to work with the group participants.Document billed services through the completion of Credible Wireless progress notes.Manage crises within the program through responding to emergency codes, de-escalation of clients, suicide assessments, and arrangement of appointments with psychiatric providers.Coordinate and oversee contractual counseling services provided by NEOMED affiliated providers.Participate in internal and external outreach, education, and partnership-building efforts.Address client concerns and ensure high levels of satisfaction and ethical care.Serve on various internal and external committees as assigned.Serve as internship/field supervisor for students within discipline when assigned. Complete requirements of university/college including orientation sessions, teaching learning contracts, and student evaluations.Maintain confidentiality of confidential and sensitive information.Work assigned schedule and manage schedule in a professional and responsible manner.Exhibit regular and predictable attendance and work outside of normal schedule as needed to meet workload demands.Perform other duties and responsibilities as assigned.About Us: For over 35 years, Community Support Services has been making a difference in the lives of countless individuals with severe and persistent mental illnesses. Our nearly 300 employees are real-life champions committed to quality treatment, collaborative care, and effective outcomes. Located in downtown Akron, Ohio, we serve as a leader in behavioral health care for the entire Summit County area.What We’re Looking For:An appropriate combination of education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities. An example of an acceptable qualification is: Master’s degree in counseling, Social Work or other closely related field, and three to five years of experience working with persons with severe and persistent mental health disabilities, including provision of clinical and administrative supervision.Applicant must successfully pass required criminal background check and drug test.Ability to document personal identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act [I-9] requirements.Licensed Independent Social Worker with supervisor designation or Licensed Professional Clinical Counselor with supervisory designation; Current State motor vehicle operator’s license.What We Offer:Working within in a mission-driven, highly engaged environmentA supportive, professional workplace with excellent resourcesEngaging, autonomous atmosphereProfessional Development Assistance and Education Assistance ProgramProgram-Site Eligibility for the Public Student Loan Forgiveness Program401(k) with 5% employer contribution10 paid holidays and 15+ days of PTO annuallyHealth, Dental, and Vision insuranceSubsidized membership to local YMCA branchesLife insurance and short- and long-term disabilityCompany's website: www.cssbh.orgCompany's Facebook page: https://www.facebook.com/103601489691547/Community Support Services is an equal opportunity employer utilizing affirmative action for veterans and candidates with disabilities.