Behavioral Health Program Manager

Pacific Health Group; California; Hybrid; USD 110,000 - 120,000; Full time

Job summary

Pacific Health Group is seeking a Behavioral Health Program Manager to provide strategic leadership across the Behavioral Health Department in California. You will oversee clinical operations, program development, quality improvement, regulatory compliance, and staff development while expanding access to care through community engagement and street outreach initiatives.

The role partners with executive leadership, county agencies, managed care organizations, providers, and community

Responsibilities

• Provide operational and clinical leadership for the Behavioral Health Department.
• Oversee daily program operations to ensure efficient, high-quality service delivery.
• Develop, implement, and evaluate evidence-based behavioral health programs.
• Establish workflows that improve clinical efficiency, quality, and patient outcomes.
• Monitor clinician productivity, documentation, and caseload distribution.
• Lead interdisciplinary case conferences and provide consultation on complex clinical cases.
• Support crisis intervention efforts and provide clinical guidance for high-risk situations.
• Participate in strategic planning and behavioral health program expansion initiatives.
• Lead behavioral health community outreach initiatives that increase access to services for underserved populations.
• Collaborate with Street Outreach, CHW, ECM, CS, and Care Coordination teams to provide integrated care.
• Build and maintain partnerships with county behavioral health departments, hospitals, FQHCs, managed care plans, and other partners.
• Represent Pacific Health Group at community meetings and coalitions.
• Identify service gaps and develop outreach strategies to improve access to services.
• Promote culturally responsive, trauma-informed, and person-centered care across outreach initiatives.

Job description

Job Snapshot

Location: Hybrid - California (Statewide Travel Required) Employment Type: Full-Time Schedule: Monday-Friday (Occasional evenings and weekends as needed) Compensation: 110k - 120K

About Pacific Health Group

At Pacific Health Group, we are committed to improving lives by delivering compassionate, person-centered healthcare and behavioral health services throughout California. Through our integrated care model, we combine Behavioral Health, Enhanced Care Management (ECM), Community Supports (CS), Community Health Workers (CHWs), Street Outreach, and Care Coordination to improve health outcomes and remove barriers to care for the communities we serve. Our culture is built on integrity, accountability, collaboration, innovation, and respect. We believe lasting change happens through strong partnerships, exceptional clinical care, and meaningful community engagement.

Position Summary

The Behavioral Health Program Manager provides strategic leadership for Pacific Health Group's Behavioral Health Department by overseeing clinical operations, program development, quality improvement, regulatory compliance, community partnerships, and staff development. This leader ensures the delivery of high-quality, evidence-based behavioral health services while expanding access to care through innovative community engagement, street outreach collaboration, and integrated care initiatives. The Program Manager partners closely with executive leadership, county agencies, managed care organizations, healthcare providers, and community organizations to strengthen Pacific Health Group's behavioral health presence throughout California.

Essential Responsibilities

Clinical Leadership & Program Operations

Provide operational and clinical leadership for the Behavioral Health Department. Oversee daily program operations to ensure efficient, high-quality service delivery. Develop, implement, and evaluate evidence-based behavioral health programs. Establish workflows that improve clinical efficiency, quality, and patient outcomes. Monitor clinician productivity, documentation, and caseload distribution to ensure appropriate workloads. Lead interdisciplinary case conferences and provide consultation on complex clinical cases. Support crisis intervention efforts and provide clinical guidance for high-risk situations. Participate in strategic planning and behavioral health program expansion initiatives.

Community Engagement & Street Outreach

Lead behavioral health community outreach initiatives that increase access to services for underserved populations. Collaborate with Pacific Health Group's Street Outreach, Community Health Worker (CHW), Enhanced Care Management (ECM), Community Supports (CS), and Care Coordination teams to provide integrated, whole-person care. Build and maintain partnerships with county behavioral health departments, hospitals, Federally Qualified Health Centers (FQHCs), managed care plans, community-based organizations, shelters, schools, and other referral partners. Represent Pacific Health Group at community meetings, provider collaboratives, networking events, behavioral health coalitions, and community health fairs. Identify service gaps and develop outreach strategies that improve access to behavioral health services. Support new county expansion efforts through community engagement and partnership development. Promote culturally responsive, trauma-informed, and person-centered care across all outreach initiatives.

Clinical Supervision & Staff Development

Provide clinical supervision and mentorship to licensed and associate clinicians. Support differential diagnosis, treatment planning, documentation, and evidence-based interventions. Develop onboarding programs and ongoing education for behavioral health staff. Conduct performance evaluations, coaching sessions, and professional development planning. Foster a culture of accountability, collaboration, innovation, and continuous learning. Assist with recruitment, interviewing, hiring, and retention of behavioral health staff.

Quality Assurance, Compliance & Risk Management

Ensure compliance with HIPAA, California behavioral health regulations, Board of Behavioral Sciences (BBS) standards, Title 22 requirements, payer guidelines, and company policies. Conduct regular documentation audits and quality assurance reviews. Monitor clinical outcomes using standardized behavioral health assessment tools. Oversee risk management activities including crisis response, mandated reporting, duty to warn, and patient safety initiatives. Develop corrective action plans and quality improvement initiatives when needed. Maintain compliance with licensing, credentialing, and continuing education requirements.

Strategic Partnerships & Organizational Growth

Develop strategic relationships that strengthen Pacific Health Group's behavioral health network. Collaborate with executive leadership to identify opportunities for service expansion and new program development. Support