Program Manager Clinical, Principal

Blue Shield of CA; Oakland (CA); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Blue Shield of California is seeking a Principal Program Manager, Clinical in its Behavioral Health Clinical Market Engagement, Strategy and Programs team. You will lead cross-functional projects across internal partners to advance behavioral health quality and integrated care initiatives with responsibilities spanning program design, evaluation, and improvement.

The role emphasizes driving continuous quality improvement, meeting regulatory requirements, and enhancing member/provider experiences

Qualifications

• Bachelor's degree or equivalent with additional relevant experience
• Unrestricted CA license or eligibility is required
• 10+ years in service quality programs, health plan operations, or equivalent
• Experience with behavioral health from multiple perspectives
• Experience driving sustainable change across stakeholders
• Vendor/product development and management experience preferred
• Experience with integrated behavioral/medical health care models preferred

Responsibilities

• Own a portfolio of behavioral health programs and projects
• Lead cross-functional initiatives for continuous quality improvement
• Support NCQA, regulatory, and mandate programming
• Improve member and provider experience across lines of business

Skills

Stakeholder management

Quality improvement

Project leadership

Vendor management

Healthcare program evaluation

Education

Bachelor's degree or equivalent

Job description

Your Role

The Blue Shield Behavioral Health Clinical Market Engagement, Strategy and Programs team works with internal and external business and clinical partners to develop, execute, and evaluate Blue Shield of CA's strategy and ecosystem for behavioral health and addiction medicine. This Principal Program Manager, Clinical role will report to the Director of Behavioral Health Clinical Market Engagement, Strategy and Programs. In this role you will work with cross-functional internal partners support Blue Shield's behavioral health quality and integrated medical/behavioral health initiatives across all lines of business. The role will own a portfolio of work and lead projects with internal partners for continuous quality improvement activities e.g. meeting requirements for NCQA, regulatory/mandate programming, member/provider experience improvement.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree and completion of an accredited educational program that meets the requirements for the applicable professional license isrequired
• Requires an unrestricted CA license RN, PA, LCSW, LMFT, LPCC, or PsyD
• Requires at least 10 years of prior relevant experience including service quality programs and/or service products, health plan operations, or equivalent.
• Requires experience with behavioral healthcare from any combination of perspectives: vendor, payer/plan, MBHO, clinical, provider relations, products, program evaluation, IPA or medical group, hospital, etc.
• Requires experience driving sustainable change across multiple stakeholders focused on continuous quality improvement initiatives & strategies
• Vendor and/or product development and management experience including proposal development, selection, evaluation, marketing and communications is preferred.
• Experience with integrated behavioral/medical health care models and practice considerations is preferred.

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.
Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.