Program Manager Clinical, Principal

HITEC; Oakland (CA); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Blue Shield of California is seeking a Principal Program Manager, Clinical to lead strategic initiatives in behavioral health and addiction medicine. You will collaborate with internal partners to drive quality improvement and support NCQA and regulatory requirements across the portfolio.

The role emphasizes cross-functional leadership, vendor and product development experience, and the need to influence change across multiple stakeholders. Hybrid work with in-office collaboration is required.

Qualifications

• Bachelor’s degree or High School Diploma/GED with 4 years of additional relevant experience.
• Requires unrestricted CA license RN, PA, LCSW, LMFT, LPCC, or PsyD.
• Requires at least 10 years of prior relevant experience in service quality programs/health plan operations.
• Experience with behavioral healthcare across vendor, payer/plan, MBHO, clinical, or related perspectives.
• Experience driving sustainable change across multiple stakeholders for continuous quality improvement initiatives & strategies.
• Vendor/product development and management experience is preferred.
• Experience with integrated behavioral/medical health care models is preferred.

Responsibilities

• Owns a portfolio of work and leads projects with internal partners for continuous quality improvement across programs.
• Collaborates with cross-functional teams to support behavioral health quality initiatives and regulatory/mandate programming.
• Contributes to development and evaluation of services and products in behavioral health and addiction medicine.

Skills

Quality improvement

Change management

Vendor management

Cross-functional collaboration

Healthcare strategy

Education

Bachelor's degree or HS diploma with 4 years of relevant experience

Job description

Your Role

The Blue Shield Behavioral Health Clinical Market Engagement, Strategy and Programs team works with internal and external business and clinical partners to develop, execute, and evaluate Blue Shield of CA’s strategy and ecosystem for behavioral health and addiction medicine.” This Principal Program Manager, Clinical role will report to the Director of Behavioral Health Clinical Market Engagement, Strategy and Programs. In this role you will work with cross-functional internal partners support Blue Shield’s behavioral health quality and integrated medical/behavioral health initiatives across all lines of business. The role will own a portfolio of work and lead projects with internal partners for continuous quality improvement activities e.g. meeting requirements for NCQA, regulatory/mandate programming, member/provider experience improvement.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Bachelor’s degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree and completion of an accredited educational program that meets the requirements for the applicable professional license isrequired
• Requires an unrestricted CA license RN, PA, LCSW, LMFT, LPCC, or PsyD
• Requires at least 10 years of prior relevant experience including service quality programs and/or service products, health plan operations, or equivalent.
• Requires experience with behavioral healthcare from any combination of perspectives: vendor, payer/plan, MBHO, clinical, provider relations, products, program evaluation, IPA or medical group, hospital, etc.
• Requires experience driving sustainable change across multiple stakeholders focused on continuous quality improvement initiatives & strategies
• Vendor and/or product development and management experience including proposal development, selection, evaluation, marketing and communications is preferred.
• Experience with integrated behavioral/medical health care models and practice considerations is preferred.

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.
Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.