Behavioral Health Practice Manager

Orionplacement; Raleigh (NC); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Orion Placement is seeking a hands-on Practice Manager to lead daily outpatient behavioral health operations in Raleigh, NC. You will supervise administrative and clinical support staff and own patient flow.

The role focuses on provider scheduling, billing coordination, HIPAA compliance, and building scalable systems as the practice grows. Friday afternoons offer remote work with potential for additional flexibility.

Qualifications

• 2+ years of outpatient medical practice operations experience.
• 1+ year of direct administrative or clinical support staff management experience.
• Hands-on experience with provider scheduling, patient intake, and medical insurance processes.
• Experience supporting HIPAA and healthcare regulatory compliance.
• Strong organizational, communication, problem-solving, and leadership skills.
• Calm, compassionate approach to patient concerns and challenging situations.
• Behavioral health, psychiatry, revenue cycle management, or patient retention experience preferred.

Responsibilities

• Lead daily practice operations to create an efficient, welcoming environment for patients and providers.
• Supervise, coach, and support administrative and clinical support staff.
• Oversee provider scheduling, patient intake, appointment coordination, and daily patient flow.
• Improve patient retention by proactively addressing cancellations, no-shows, and scheduling challenges.
• Coordinate medical billing, insurance authorizations, and provider credentialing processes.
• Maintain HIPAA compliance, regulatory standards, and operational documentation.
• Identify opportunities to streamline workflows, improve productivity, and strengthen the patient experience.
• Partner with leadership to develop scalable systems as our practice continues expanding.

Skills

Leadership

Staff management

Operations management

HIPAA compliance

Communication

Job description

Pay: $80,000.00 - $95,000.00 per year

Why This Is a Great Opportunity

• Take ownership of operations at a growing outpatient behavioral health practice where your leadership will make a meaningful difference.
• Play a key role in expanding our provider team and building systems that support exceptional patient care.
• Enjoy Friday afternoons working remotely, with additional flexibility possible for exceptional candidates.
• Benefit from performance-based compensation reviews, with opportunities for salary growth as you succeed.
• Join a compassionate, collaborative team that values both patient wellness and employee contributions.
• Make a lasting impact by improving patient experiences, supporting providers, and helping shape our future.

Location

Raleigh, NC (Brier Creek). This is a primarily on-site position, Monday through Friday, with Friday afternoons remote. We value collaboration and flexibility, and additional remote time may be considered for exceptionally qualified candidates.

Note

We are seeking candidates with 2+ years of outpatient medical practice operations experience and 1+ year of direct staff management experience. Experience in behavioral health or psychiatry is highly preferred but not required.

About Us

Confidential Employer.

We are a growing outpatient behavioral health practice dedicated to delivering compassionate, personalized mental health care. Our team believes that exceptional patient experiences begin with supportive leadership, efficient operations, and genuine collaboration. We are excited to welcome a Practice Manager who shares our commitment to helping patients thrive.

Job Description

• Lead daily practice operations to create an efficient, welcoming environment for patients and providers.
• Supervise, coach, and support administrative and clinical support staff.
• Oversee provider scheduling, patient intake, appointment coordination, and daily patient flow.
• Improve patient retention by proactively addressing cancellations, no-shows, and scheduling challenges.
• Coordinate medical billing, insurance authorizations, and provider credentialing processes.
• Maintain HIPAA compliance, regulatory standards, and operational documentation.
• Identify opportunities to streamline workflows, improve productivity, and strengthen the patient experience.
• Partner with leadership to develop scalable systems as our practice continues expanding.

Qualifications

• 2+ years of outpatient medical practice operations experience.
• 1+ year of direct administrative or clinical support staff management experience.
• Hands-on experience with provider scheduling, patient intake, and medical insurance processes.
• Experience supporting HIPAA and healthcare regulatory compliance.
• Strong organizational, communication, problem-solving, and leadership skills.
• Calm, compassionate approach to patient concerns and challenging situations.
• Behavioral health, psychiatry, revenue cycle management, or patient retention experience preferred.

Why You Will Love Working Here

We believe great leadership makes great patient care possible. You will have the opportunity to take real ownership of practice operations, contribute meaningful ideas, and grow professionally alongside a team dedicated to improving lives.

If you are a hands-on healthcare operations leader who enjoys building strong teams, creating better systems, and making every patient interaction count, we would love to meet you!

JPC-2676

Benefits:

• Health insurance
• Paid time off
• Retirement plan
• Vision insurance