Practice Manager 2 - Behavioral and Mental Health

Children's Healthcare of Atlanta; Atlanta (GA); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Children's Healthcare of Atlanta is seeking a Practice Manager for the Behavioral and Mental Health team, supporting two locations and coordinating with psychiatrists and therapists. You will oversee daily operations, staffing, patient flow, and the patient/family experience to ensure high-quality care.

The role requires 5+ years in healthcare operations with strong financial, HR, and systems background, plus familiarity with Epic and Microsoft Office.

Formación

• 5 years of experience in operations with strong financial, human resources, and systems background
• Experience in a physician practice setting
• Demonstrated experience in various systems/software/technology components, e.g., Microsoft, Epic
• Bachelor's in Business Administration, Health Administration, or related field
• Master's in Business Administration, Health Administration, or related field

Responsabilidades

• Direct day-to-day practice operations in collaboration with clinical operations leaders
• Identify and implement opportunities for access, quality, revenue, and expense improvements
• Provide onboarding and ongoing support to providers and clinic staff
• Forecast and manage operational and capital budgets with variance reporting
• Manage revenue cycle processes including charge capture, collections, coding, and denials
• Ensure backend processes support patient throughput and financial viability
• Oversee expansion projects and operational policies across locations
• Build relationships with stakeholders and communicate KPIs progress
• Mentor team members and encourage ongoing skill development

Conocimientos

Operations management

Financial acumen

HR experience

Systems knowledge

Communication skills

Strategic thinking

Time management

Team leadership

Educación

Bachelor's in Business Administration/Health Administration

Master's in Business Administration or Health Administration

Herramientas

Epic

Microsoft Office

Descripción del empleo

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Work Shift Day

Work Day(s) Monday-Friday

Shift Start Time 8:00 AM

Shift End Time 5:00 PM

Worker Sub-Type Regular

Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.

Job Description

Join our rapidly growing Behavioral and Mental Health (BMH) team at Children's! As Practice Manager, you will support two locations, including a 10-acre campus poised for years of expansion, and partner with a dedicated team of BMH experts across psychiatry and therapy. Children's is rapidly increasing access to care through an evidence-based, mission-driven approach that is transforming the mental health landscape for kids and teens across Georgia.

The Practice Manager will oversee the day-to-day operations, ensuring a high-quality patient/family experience. You will monitor and improve revenue generation and operational efficiency of the assigned practice(s). As a member of the Behavioral and Mental Health (BMH) team, the Practice Manager oversees larger practices and multiple locations with high patient throughput, inpatient, and/or procedural services, and an evolving strategic plan which will include the growing scope of programs and/or services.

Experience

• 5 years of experience in operations with strong financial, human resources, and systems background
• Experience in a physician practice setting
• Demonstrated experience in various systems/software/technology components, e.g., Microsoft, Epic

Preferred Qualifications

• Master's in Business Administration, Health Administration, or related field

Education

• Bachelor's in Business Administration, Health Administration, or related field

Certification Summary

• No professional certifications required

Knowledge, Skills, And Abilities

• Ability to operate independently
• Able to plan and manage time effectively and execute projects to completion with minimal oversight
• Demonstrated strategic thinking and problem-solving ability
• Strong communication skills and ability to build productive relationships across various levels of the organization
• Personal organization and time management
• Human relations and teamwork
• Personal adaptability and motivation
• Listening
• Strong communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions, as well as possessing excellent writing skills
• Analytical skills to resolve highly complex problems requiring the application of scientific or technical principles, theories, and concepts and in-depth, cross-functional, experienced-based knowledge
• Ability to identify and resolve important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry
• Ability to effectively manage employees within assigned practice
• Ability to persuade and negotiate with peer level managers on issues and programs that impact assigned practice

Job Responsibilities

• Partners with clinical operations leaders to direct day-to-day practice operations, including staffing, resources, access, patient throughput, reporting and operational issues.
• Assesses, identifies, and implements opportunities for additional gains in access, quality, revenue, and expense control.
• Provides onboarding and continued support to providers, e.g., schedules, expense reimbursement, clinic initiatives, and staff concerns.
• Forecasts and develops operational and capital budgets, providing monthly and ad hoc statistical data interpretation and variance reporting with timely immediate corrective action plans.
• Manages practice-based revenue cycle charge capture and reconciliation, collections, internal controls, coding, and denial monitoring.
• Ensures back-end processes and/or supports seamless transactions and processes that impact patient throughput and financial viability in a practice.
• Ensures structure addresses changes in technology, operational processes, and practice needs.
• Builds relationships with key stakeholders, communicating progress towards key performance indicators.
• Partners with the corresponding entity for non-employed leased physicians and clinical staff needs and manages invoices and timely reimbursement.
• Identifies and resolves important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry.
• Oversees and directs administrative activities, including current operational policies and procedures and internal/external reports and correspondence.
• Maintains open lines of communication and positive working relationships with staff, physicians, and key system partners.
• Evaluates and makes recommendations for business development and expansion opportunities.
• Oversees implementation of all expansion projects.
• Maintains professional affiliations and enhances professional growth and development to remain current in changing healthcare trends as relates to management of clinic operations.
• Understands and applies management information, concepts, and principles to practice operations, including risk management, compliance, information management, planning, marketing, governance, organizational dynamics, human resources, and financial management.
• Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
• Mentor team members to encourage personal and professional growth.
• Encourage ongoing skill development by providing opportunities for continued education.

Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1777-1797 Northeast Expressway

Job Family

Practice Operations & Management