Outpatient Program Director

NeuroPsych Wellness Center; Fairfax (VA); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

NeuroPsych Wellness Center in Fairfax, Virginia is seeking an experienced Outpatient Program Director to lead daily operations, grow the practice, and enhance patient access and experience. You will partner with clinicians and Beacon’s corporate teams to align clinical quality with financial performance, develop teams, and implement strategic initiatives that advance care delivery and staff engagement.

This role demands collaborative leadership, accountability, and a commitment to compassionate,

Formación

• Bachelor's degree in Healthcare Administration, Business Administration, Operations, or a related field preferred.
• Demonstrated leadership experience in behavioral health or outpatient settings.
• Strong analytical and problem-solving skills with data-driven decision making.

Responsabilidades

• Provide day-to-day leadership and operational direction for the outpatient practice.
• Lead, support, and develop clinical and administrative teams to promote accountability and engagement.
• Oversee patient access, scheduling, billing coordination, and regulatory compliance to ensure high-quality care.

Conocimientos

Leadership

Team Development

Operational Management

Strategic Planning

Communication

Educación

Bachelor's degree in Healthcare Administration, Business Administration, Operations, or related field

Descripción del empleo

Organization: NeuroPsych Wellness Center, a partner of Beacon Behavioral Partners

Location: Fairfax, Virginia

About NeuroPsych Wellness Center

NeuroPsych Wellness Center is a well-established outpatient behavioral health practice dedicated to providing compassionate, personalized, and comprehensive mental healthcare. Our multidisciplinary team includes psychiatrists, advanced practice providers, psychologists, therapists, and operational professionals who work together to support patients across a broad range of behavioral health needs.

As a partner of Beacon Behavioral Partners, NeuroPsych Wellness Center maintains its strong clinical identity while benefiting from the resources, infrastructure, and support of a growing national behavioral health organization.

The Opportunity

NeuroPsych Wellness Center is seeking an experienced and highly engaged Outpatient Program Director to lead the daily operations, continued growth, and overall performance of the practice.

This is a visible leadership role for someone who enjoys building strong teams, improving operations, and turning strategic priorities into measurable results. The Outpatient Program Director will work closely with clinical providers, practice leadership, and Beacon’s corporate support teams to strengthen patient access, financial performance, team engagement, and the overall patient experience.

The ideal candidate is a collaborative and accountable leader who understands that successful behavioral health operations require both sound business practices and a genuine commitment to patients, providers, and employees.

Key Responsibilities

Practice Leadership and Team Development

• Provide day-to-day leadership and operational direction for the outpatient practice.
• Lead, support, and develop clinical and administrative teams to promote accountability, collaboration, engagement, and consistent performance.
• Establish clear expectations and ensure team members understand practice priorities, performance goals, and operational standards.
• Build strong relationships with physicians, advanced practice providers, psychologists, therapists, administrative employees, and corporate partners.
• Promote a positive workplace culture focused on communication, teamwork, patient service, and continuous improvement.
• Identify training, development, and resource needs that support employee success and retention.

Operational Management

• Oversee daily practice operations to ensure services are delivered efficiently, consistently, and in alignment with organizational expectations.
• Evaluate workflows, staffing models, scheduling practices, and administrative processes to identify opportunities for improvement.
• Remove operational barriers that affect patient access, provider productivity, employee effectiveness, or the patient experience.
• Ensure appropriate coordination among scheduling, front-office operations, clinical teams, billing, credentialing, and other support functions.
• Develop and implement operational plans that support practice priorities and sustainable growth.
• Lead projects and initiatives from planning through execution, ensuring clear ownership, timelines, and follow-through.

Financial and Performance Management

• Monitor financial and operational performance, including revenue, expenses, productivity, staffing, patient volume, and budget performance.
• Use data and reporting to identify trends, assess performance, and recommend corrective actions or growth opportunities.
• Partner with leadership to establish performance goals and develop action plans when results do not meet expectations.
• Support responsible staffing decisions and resource allocation based on patient demand, provider capacity, and financial performance.
• Provide regular updates to leadership regarding practice performance, operational risks, and improvement initiatives.

Growth and Patient Access

• Partner with clinical leadership, marketing, business development, and scheduling teams to support patient growth and referral development.
• Identify opportunities to improve new-patient access, appointment availability, scheduling efficiency, and patient retention.
• Build and maintain relationships with referral sources, community partners, and other healthcare organizations.
• Support the development and expansion of outpatient services based on patient needs and market opportunities.
• Monitor referral patterns, patient demand, provider capacity, and other indicators that influence practice growth.

Recruitment, Onboarding, and Retention

• Partner with Recruitment and People Operations to identify staffing needs and support hiring for clinical and administrative positions.
• Participate in candidate interviews and selection decisions for key practice roles.
• Support successful onboarding and integration of new providers and employees.
• Develop staffing plans that align with patient demand, operational priorities, and practice growth.
• Promote employee and provider retention through communication, recognition, professional support, and timely resolution of workplace concerns.

Quality, Compliance, and Patient Experience

• Ensure practice operations comply with organizational policies, documentation expectations, payer requirements, and applicable regulatory standards.
• Partner with clinical and quality leaders to support safe, consistent, and high-quality patient care.
• Monitor patient feedback and implement improvements that strengthen service, communication, access, and satisfaction.
• Address operational concerns promptly and escape clinical, compliance, employee-relations, or patient-safety matters when appropriate.
• Support a professional, welcoming, and patient-centered environment throughout the practice.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, Operations, or a related field preferred.
• Three to five years of progressive leadership experience in behavioral health, healthcare operations, outpatient services, medical practice management, or a related environment.
• Demonstrated experience leading teams and managing performance, priorities, and daily operations.
• Working knowledge of financial management, budgeting, provider productivity, staffing, and operational performance metrics.
• Experience supporting practice growth, patient access, referral development, or business-development initiatives.
• Experience partnering with Recruitment and People Operations on hiring, onboarding, staffing, employee development, and retention.
• Strong analytical, organizational, communication, and problem-solving skills.
• Demonstrated ability to manage multiple priorities, lead cross-functional initiatives, and follow projects through completion.
• Ability to build trusted relationships with providers, employees, senior leaders, and external partners.

Preferred Experience

• Leadership experience within an outpatient behavioral health or psychiatric practice.
• Experience improving or scaling a medical practice, behavioral health program, clinic, or service line.
• Experience working with psychiatrists, advanced practice providers, psychologists, therapists, and administrative teams.
• Familiarity with electronic health records, practice-management systems, patient scheduling, payer requirements, and healthcare performance reporting.
• Experience partnering with clinical, financial, marketing, recruitment, and senior leadership teams.

What Success Looks Like

The successful Outpatient Program Director will:

• Build a strong, engaged, and accountable practice team.
• Improve operational consistency, communication, and follow-through.
• Strengthen patient access and the overall patient experience.
• Support responsible financial management and data-informed decision-making.
• Improve provider and employee satisfaction, performance, and retention.
• Contribute to sustainable patient growth and referral development.
• Identify challenges early and move practical solutions from planning through execution.
• Create strong alignment between NeuroPsych Wellness Center and Beacon’s shared support teams.

Why Join NeuroPsych Wellness Center?

• Lead operations for an established and respected outpatient behavioral health practice.
• Work alongside experienced behavioral health providers and professionals committed to quality patient care.
• Influence the continued growth, development, and performance of the practice.
• Join a collaborative environment where operational leadership directly improves the experience of patients, providers, and employees.
• Benefit from the resources and support of Beacon Behavioral Partners while helping preserve the identity and strengths of NeuroPsych Wellness Center.

NeuroPsych Wellness Center is an equal opportunity employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.