Patient Care Coordinator - Tagalog Speaking San Diego, CA

Serenehealth; San Diego (CA); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

401(K)

Paid Vacation and Sick Leave

Employee Assistance Program (EAP)

Job summary

A healthcare organization in San Diego is seeking a Patient Care Coordinator who is bilingual in English and Tagalog. The role involves developing personalized care plans, assessing member needs, and coordinating care while providing emotional support. Candidates must have a high school diploma and experience in case management or customer service. The position offers a pay range of $25 to $28 per hour and includes comprehensive benefits after 60 days of employment.

Qualifications

• Minimum of 1 year experience in case management or member care.
• Valid California driver's license and vehicle insurance required.
• Medical terminology knowledge preferred.

Responsibilities

• Interview members to assess healthcare gaps and develop care plans.
• Respond to member inquiries, ensuring compliance with requirements.
• Collaborate with teams and coordinate social service plans.
• Maintain ongoing contact with members via telehealth and in-person.

Skills

Bilingual in English and Tagalog

Excellent communication skills

Customer service skills

Organizational skills

Education

High school diploma or GED

Job description

We’re always looking for bright individuals who want to advance in the health industry. Come join our team!

Are you committed to the mental health and well‑being of your community? Do you have a passion for providing care to those battling mental health issues? Are you looking to grow your practice, but not sure where to start? If you answered “YES” to any of these, we’re here to help and welcome you to the Serene Health Family. We honor your continued commitment to help people in your community live their lives to the fullest potential imaginable. Your efforts enable patients to live the lives they dream of, deserve, and have always wished for. You can have a career in the behavioral and mental health space with us at Serene Health. If this sounds like you or your colleagues, then don’t waste another minute.

Patient Care Coordinator – Tagalog Speaking

Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions—Serene Health, Community Support, and American TrueCare—our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long‑term well‑being.

As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self‑sufficiency in health, creating a ripple effect that strengthens families and communities.

Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem‑solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.

A career at Optima MMG is an opportunity to be part of a dynamic and forward‑thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting‑edge technologies, and a supportive community that values each individual's contributions.

Job Summary

The official job title is Lead Care Manager (LCM). The LCM role involves developing personalized care plans, coordinating member services, and collaborating closely with members, families and primary care providers to ensure timely medical treatment and support. The LCM will consult with members to determine their needs, develop individualized action plans, and work with care teams to manage the member experience effectively. Key responsibilities include providing emotional support, resolving administrative issues, and ensuring timely access to care. Compassion, healthcare knowledge, and exceptional customer service are essential qualities for assisting members in becoming self‑sufficient in health.

Responsibilities

• Interview members to assess medical and social determinants of healthcare gaps and provide education about their condition and medication while developing individualized care plans.
• Respond to member inquiries and concerns, ensuring adherence to hospital and legal requirements.
• Collaborate with interdisciplinary teams, locate medical and social resources, and coordinate social service plans.
• Maintain ongoing contact with members via telehealth and in‑person visitation.
• Advocate for members, consult with healthcare providers, arrange appointments and treatment plans, evaluate member progress, and assist with healthcare barriers.
• Maintain empathy and professionalism while contacting members and families.
• Support behavioral health coordination, substance abuse and community resources.
• Perform additional duties as assigned.

Populations of Focus

• Individuals experiencing homelessness: Lacking a fixed, regular, and adequate nighttime residence.
• Individuals at risk for avoidable hospital or emergency department utilization: Five or more emergency room visits in a six‑month period that could have been avoided with appropriate outpatient care or improved treatment adherence.
• Individuals with serious mental health and/or substance use disorder needs: Adults who meet eligibility criteria for participation in specialist mental health services or the Drug Medi-Cal organized delivery system or Drug Medi-Cal program.
• Individuals transitioning from incarceration/justice involved: Adults transitioning from a correctional setting or within the past 12 months, or children and youth transitioning from a youth correctional facility within the past 12 months.
• Adults living in the community and at risk for long‑term care institutionalization: Adults meeting SNF level of care criteria or requiring lower‑acuity skilled nursing or equipment for prevention, diagnosis, or treatment of acute illness or injury.
• Adult nursing facility residents transitioning to the community: Adult nursing residents interested in moving out of the institution and able to reside continuously in the community.
• Children and youth enrolled in California Children’s Services (CCS) or CCS Whole Child Model (WCM) with additional needs beyond the CCS condition: Children and youth experiencing at least one complex social factor influencing their health.
• Children and youth involved in child welfare
• Individuals with intellectual/developmental disabilities: Adults diagnosed with I/DD and qualifying for eligibility in any other adult ECM population of focus.
• Pregnant and postpartum individuals; birth equity population of focus: Adults and youth who are pregnant or postpartum and qualify for eligibility in any other adult or youth ECM population of focus, or are subject to racial and ethnic disparities.

Education and Experience

• High school diploma or GED required.
• Minimum of 1 year experience in case management, member care, customer service, call center, or member care required.
• Valid California driver's license and valid vehicle insurance required.
• MA certificate or medical terminology knowledge preferred.

Required Skills/Abilities

• Bilingual in English and Tagalog required
• Excellent communication, interpersonal, customer service and organizational skills.
• Computer skills for documentation, email and chat support.
• Proficient skills in working independently and collaboratively in a team to provide member care.
• Proficiency in multitasking, organization, and attention to detail for effectively providing care to multiple members simultaneously.
• Capability to utilize resources effectively for problem‑solving while maintaining composure under pressure in a compassionate manner.
• Proficient speaking, reading, and typing abilities and strong proofreading skills.

Physical Requirements

• Must be able to travel using personal vehicle to complete outreach visits. Mileage reimbursement for the use of your vehicle is at a standard rate.
• Must successfully complete and maintain current tuberculosis (TB) testing and clearance in accordance with company policy and applicable local/state health regulations as a condition of employment.
• Prolonged periods of sitting at an office desk on the computer.
• Lifting: Able to lift up to 15 lbs.

Pay Range

$25 – $28 USD per hour.

Benefits

Our full‑time employees are eligible for the following benefits enrollment after 60 days of employment:

• Medical, Dental and Vision Benefits: We have various insurance options for you and your family.
• Short and Long‑Term Disability Benefits: Protection when you need it most.
• Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
• Flexible Spending Accounts: Manage your finances with flexibility.
• Employee Assistance Program (EAP): Support when life throws challenges your way.
• 401(K): Building your financial future with us. Effective after 1 year of employment.
• Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
• Paid Holidays: Quality time to enjoy celebrations.
• Employee Referral Program: Share the opportunities and reap the rewards.
• Company Discount Program: Enjoy savings on everyday expenses and memberships.

Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.

Optima Medical Management Group is a drug‑free workplace. Employment is contingent upon a successful pre‑employment drug screening and background check.