Front And Back Office Medical Assistant

Serene Health; West Dundee (IL); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical, Dental, & Vision Benefits

Short & Long-Term Disability Benefits

Flexible Spending Accounts

Employee Assistance Program

401(k)

Paid Vacation and Sick Leave

Paid Holidays

Employee Referral Program

Company Discount Program

Job summary

A healthcare organization is seeking a Medical Assistant in West Dundee, IL, to support the nursing team in providing high-quality, member-centered care. The role includes tasks like medication profile intake, vital sign recording, patient scheduling, and maintaining electronic health records. Candidates should have a high school diploma, Medical Assistant certification, and at least 2 years of healthcare experience. Join a dynamic team committed to enhancing wellness and transforming lives through compassionate care.

Qualifications

• High school diploma or equivalent required.
• Completion of a recognized Medical Assistant program preferred.
• Must have current certification as a Medical Assistant.
• 2+ years of experience working in a healthcare setting required.

Responsibilities

• Take and record vital signs and patient history.
• Assist healthcare providers during assessments and sessions.
• Administer medications under healthcare provider's direction.
• Ensure patient comfort and provide emotional support.
• Maintain accurate electronic health records.
• Manage front desk and greet clients.
• Schedule appointments and manage patient check-in and check-out.
• Verify patient insurance and handle billing.
• Educate patients on infection control measures.

Skills

Proficiency in using electronic health records (EHR)

Knowledge of medical terminology

Ability to multitask

Attention to detail

Education

High school diploma

Completion of a Medical Assistant program

Current Medical Assistant certification

CPR certification

2+ years in healthcare

Job description

Empowering Wellness, Transforming Lives

Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well‑being.

As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self‑sufficiency in health, creating a ripple effect that strengthens families and communities.

Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem‑solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.

A career at Optima MMG is an opportunity to be part of a dynamic and forward‑thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting‑edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work!

Job Summary

The Medical Assistant provides non‑clinical coordination and clinical support tasks to assist the nursing team (APRN’s, PMHNP, MD, DNP) in delivering high‑quality, member‑centered care. This role focuses on medication profile intake, records and referrals coordination, provider notifications, and precise documentation in our systems. No independent clinical judgment is performed in this role. This position requires excellent communication and organizational skills, the ability to interact with all levels of Serene Health's staff, and a wide range of external contacts.

Responsibilities

• Take and record vital signs, patient history, and other relevant medical information for three medication management providers
• Assist physicians and other healthcare providers during assessment, sessions, phone calls and any other necessary duties and responsibilities
• Administer medications or injections under the direction of the healthcare provider. Example – Long acting injections for Mental health conditions
• Ensure patient comfort and provide emotional support as needed
• Maintain accurate and up‑to‑date electronic health records (EHR) for patients
• Manage front desk, greet clients, and manage office supplies
• Schedule appointments and manage patient check‑in and check‑out processes
• Schedule follow‑up appointments to ensure continuity of care for patient well‑being
• Verify patient insurance information and handle billing and coding as required
• Assist in managing inventory and ordering medical supplies (If needed)
• Follow strict protocols for infection control and maintain a clean and sterile environment
• Educate patients on infection control measures and proper hygiene
• Perform additional duties as assigned

Education and Experience

• High school diploma or equivalent
• Completion of a recognized Medical Assistant program (Preferred)
• Current certification as a Medical Assistant (Required)
• CPR certification
• 2+ years of experience working as a Medical Assistant in a healthcare setting

Required Skills/Abilities

• Proficiency in using electronic health records (EHR) and medical software
• Knowledge of medical terminology and clinical procedures
• Ability to multitask and work efficiently in a fast‑paced environment
• Ability to maintain patient confidentiality and privacy
• Attention to detail and commitment to accuracy in all tasks
• A compassionate and caring approach to patient care

Physical Requirements

• Prolonged periods of sitting at an office desk on the computer
• Lifting: Able to lift up to 15 lbs

Pay range: $18 USD – $22 USD

Benefits

Our full‑time employees are eligible for the following benefits enrollment after 60 days of employment:

• Medical, Dental, & Vision Benefits: We have various insurance options for you and your family
• Short & Long‑Term Disability Benefits: Protection when you need it most
• Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones
• Flexible Spending Accounts: Manage your finances with flexibility
• Employee Assistance Program (EAP): Support when life throws challenges your way
• 401(k): Building your financial future with us. Effective after 1 year of employment
• Paid Vacation and Sick Leave: Flexibility for the planned and unplanned
• Paid Holidays: Quality time to enjoy celebrations
• Employee Referral Program: Share the opportunities and reap the rewards
• Company Discount Program: Enjoy savings on everyday expenses and memberships

Equal Employment Opportunity

Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.

Pre‑Employment

Optima Medical Management Group is a drug‑free workplace. Employment is contingent upon a successful pre‑employment drug screening and background check.