Behavioral Health Patient Access Navigator (Hybrid)

Inova Health System; Virginia; Híbrido; USD 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

Retirement match

Education assistance

Student loan assistance

Mental health support

Paid time off

Parental leave

Flexible schedules

Descripción de la vacante

Inova Health System is hiring a Patient Access Specialist for the Behavioral Health Call Center in Virginia. The role is full-time and hybrid, with standard Monday–Friday hours and responsibilities spanning patient intake, documentation, and coordination of scheduling and referrals.

The ideal candidate has at least 1 year of patient access experience; healthcare front-office exposure is a plus, and familiarity with HIPAA compliance is preferred.

Formación

• High School diploma or GED required.
• 1 year of patient access experience preferred.
• Prior call center experience is a plus.

Responsabilidades

• Manage patient intake, registration and documentation.
• Verify authorizations and contact information; ensure data accuracy.
• Coordinate financial counseling and identify potential financial assistance.
• Explain referrals, scheduling needs and transport requirements to patients.
• Assist with HIPAA and other regulatory compliance in daily tasks.

Conocimientos

Communication

Attention to detail

Problem solving

Educación

High School or GED

Descripción del empleo

Inova Health System is hiring a Patient Access Specialist for the Behavioral Health Call Center in Virginia. The role is full-time and hybrid, with standard Monday–Friday hours and responsibilities spanning patient intake, documentation, and coordination of scheduling and referrals.

The ideal candidate has at least 1 year of patient access experience; healthcare front-office exposure is a plus, and familiarity with HIPAA compliance is preferred.