Behavioral Health Operations Lead

Epic Health Partners, LLC; Danville (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

Retirement plan

Ongoing training

Job summary

Epic Health Partners, LLC in Virginia is seeking an organized Operations Manager to support behavioral health and wellness services through strong leadership and efficient daily operations. You will collaborate with clinical and administrative teams, analyze service metrics, and drive process improvements while ensuring regulatory compliance and program quality.

This role emphasizes staff development, scheduling, and ongoing training to foster a safe, trauma-informed environment for clients and

Qualifications

• 1–2 years of experience in behavioral health, addiction services, or operations/administrative support
• Working knowledge of DBHDS regulations, ASAM criteria, and Medicaid billing basics
• Strong organizational skills with the ability to manage multiple priorities
• Ability to problem-solve and adapt in a fast-paced environment
• Strong communication skills and ability to work across teams
• Proficiency in Microsoft Office Suite and electronic health records (EHR) systems

Responsibilities

• Oversee daily operations to ensure services are efficient, consistent, and aligned with organizational standards
• Manage staff scheduling, coverage, and attendance to maintain appropriate staffing and program continuity
• Provide leadership and day-to-day support to staff, fostering accountability, professionalism, and a strong team culture
• Train, coach, and develop staff to build skills and support long-term growth
• Identify training needs and coordinate development opportunities to improve team effectiveness
• Monitor service metrics and performance data to identify trends, gaps, and opportunities for improvement
• Drive operational improvements by refining workflows, strengthening processes, and implementing practical solutions
• Support program implementation and ensure services are delivered as designed and at expected quality levels
• Address operational challenges proactively and resolve issues in a timely, solutions-focused manner
• Track and report on key performance indicators (KPIs), using data to guide decisions and improve outcomes
• Oversee documentation practices to ensure accuracy, timeliness, and full regulatory compliance
• Maintain compliance with DBHDS, Medicaid, and all applicable regulatory and organizational requirements
• Coordinate closely with clinical and administrative teams to support cohesive, effective service delivery
• Lead or support staff meetings, focusing on performance, communication, and continuous improvement
• Assist with administrative operations, including timesheets, payroll support, and productivity tracking
• Promote and maintain a safe, structured, and trauma-informed environment for clients and staff

Skills

Organizational skills

Communication

Problem-solving

Team collaboration

Education

Associate’s degree in Human Services or related field

Bachelor’s degree preferred

Tools

Microsoft Office Suite

EHR systems

Job description

Epic Health Partners, LLC in Virginia is seeking an organized Operations Manager to support behavioral health and wellness services through strong leadership and efficient daily operations. You will collaborate with clinical and administrative teams, analyze service metrics, and drive process improvements while ensuring regulatory compliance and program quality.

This role emphasizes staff development, scheduling, and ongoing training to foster a safe, trauma-informed environment for clients and