Clinical Program Manager - Licensed Mental Health Professional (LMHP)

Epic Health Partners; Richmond (VA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Paid holidays

Retirement plan options

Ongoing training and professional dev.

Job summary

Epic Health Partners, LLC is seeking an experienced Clinical Program Manager to lead clinical and administrative operations, supervise staff, and ensure high-quality, trauma-informed behavioral health services across Virginia. The role emphasizes accountable leadership, program development, and collaboration with partners to improve client outcomes.

Qualified candidates will hold a Virginia license (LPC, LCSW, LMFT or Clinical Psychologist) and have at least three years of clinical experience

Qualifications

• Master’s degree in Counseling, Social Work, Psychology, or related field.
• Licensed in Virginia as LPC, LCSW, LMFT, or Clinical Psychologist.
• Minimum of three years of clinical experience including assessments, treatment planning, therapy services, and crisis/behavioral interventions.
• Minimum of two years of supervisory experience preferred.
• Strong knowledge of VADBHDS and DMAS regulations and evidence-based practices.
• Proficiency in psychosocial assessment, treatment planning, and clinical documentation.
• Strong verbal and written communication skills.
• Effective critical thinking, problem-solving, and decision-making abilities, including in crisis situations.

Responsibilities

• Provide day-to-day leadership over the clinical and administrative operations of assigned programs.
• Supervise, support, and develop clinical staff through onboarding, training, clinical supervision, coaching, and ongoing performance management.
• Deliver direct clinical services, including assessments, treatment planning, crisis intervention, care coordination, and therapy, as needed.
• Conduct and review assessments, ISP's, treatment plan updates, and discharge documentation in compliance with regulatory and organizational requirements.
• Ensure clinical documentation meets Medicaid, DBHDS, licensing, payer, and agency standards for quality, accuracy, and timeliness.
• Review and audit clinical records, progress notes, and related documentation to support compliance and quality improvement initiatives.
• Submit and monitor service authorization requests and participate in peer-to-peer reviews with managed care organizations, as required.
• Develop and maintain staff schedules to ensure adequate coverage and effective service delivery.
• Collect and report program‑level metrics related to productivity, service delivery, compliance, and client outcomes.
• Lead and actively participate in team meetings, trainings, case reviews, and agency leadership initiatives.
• Build and maintain collaborative relationships with individuals served, families, referral sources, community partners, and internal stakeholders.
• Promote person-centered, trauma-informed, and recovery-oriented approaches in all aspects of program oversight and service delivery.
• Maintain compliance with HIPAA and all organizational policies related to confidentiality and security of Protected Health Information (PHI). Support agency growth, quality improvement efforts, and strategic initiatives as assigned.

Skills

Leadership

Supervision

Clinical services

Regulatory compliance

Communication

Crisis intervention

Education

Master's degree in Counseling/Social Work/Psychology

Tools

EHR systems

Regulatory documentation tools

Job description

Epic Health Partners, LLC is committed to delivering exceptional, person-centered behavioral health services across Virginia. As we continue to grow, we are seeking an experienced Clinical Program Manager to provide strong leadership, support the development of high-performing teams, and ensure the delivery of high-quality care. This role is responsible for guiding program operations, fostering a culture of accountability and clinical excellence, and driving positive outcomes for both staff and the individuals we serve.

Key Responsibilities:

• Provide day-to-day leadership over the clinical and administrative operations of assigned programs.
• Supervise, support, and develop clinical staff through onboarding, training, clinical supervision, coaching, and ongoing performance management.
• Deliver direct clinical services, including assessments, treatment planning, crisis intervention, care coordination, and therapy, as needed.
• Conduct and review assessments, Individualized Service Plans (ISPs), treatment plan updates, and discharge documentation in compliance with regulatory and organizational requirements.
• Ensure clinical documentation meets Medicaid, DBHDS, licensing, payer, and agency standards for quality, accuracy, and timeliness.
• Review and audit clinical records, progress notes, and related documentation to support compliance and quality improvement initiatives.
• Submit and monitor service authorization requests and participate in peer-to-peer reviews with managed care organizations, as required.
• Develop and maintain staff schedules to ensure adequate coverage and effective service delivery.
• Collect and report program‑level metrics related to productivity, service delivery, compliance, and client outcomes.
• Lead and actively participate in team meetings, trainings, case reviews, and agency leadership initiatives.
• Build and maintain collaborative relationships with individuals served, families, referral sources, community partners, and internal stakeholders.
• Promote person-centered, trauma-informed, and recovery-oriented approaches in all aspects of program oversight and service delivery.
• Maintain compliance with HIPAA and all organizational policies related to confidentiality and security of Protected Health Information (PHI).
  Support agency growth, quality improvement efforts, and strategic initiatives as assigned.

Qualifications:

• Master’s Degree in Counseling, Social Work, Psychology, or related field required.
• Licensed in Virginia as LPC, LCSW, LMFT, or Clinical Psychologist.
• Minimum of three years of clinical experience including assessments, treatment planning, therapy services, and crisis/behavioral interventions.
• Minimum of two years of supervisory experience preferred.
• Strong knowledge of VADBHDS and DMAS regulations and evidence-based practices.
• Proficiency in psychosocial assessment, treatment planning, and clinical documentation.
• Strong verbal and written communication skills.
• Effective critical thinking, problem-solving, and decision-making abilities, including in crisis situations.
  

Benefits:

This full‑time position offers a comprehensive benefits package designed to support employee well‑being and long‑term professional growth, including:

• Health, dental, and vision insurance
• Paid time off and paid holidays
• Retirement plan options
• Ongoing training and professional development

About Epic Health Partners:

Epic Health Partners is a behavioral health organization dedicated to providing high‑quality, person‑centered care for individuals navigating substance use and mental health challenges. We deliver services rooted in evidence‑based, trauma‑informed, and recovery‑oriented practices. Our team is committed to professionalism, accountability, and collaboration—supporting both the people we serve and the staff who serve them. As Epic continues to grow, we remain focused on building strong teams, developing staff, and creating sustainable programs that reflect our values and standards of care.