Behavioral Health Office & Operations Manager

St. Joesph’s Villa; Richmond (VA); On-site; USD 46,000 - 51,000; Full time

Job summary

St. Joseph's Villa is seeking an Office Manager to provide high-level administrative and clerical support for nonresidential behavioral health services.

You will help establish systems for organizing multiple tasks, manage billing and compliance, and collaborate with other services to support daily operations. The role requires proficiency with Windows and MS Office, strong communication skills, and the ability to handle confidential information in a regulated healthcare setting.

Qualifications

• AA degree in business related field; BS/BA preferred.
• One year experience providing mid-level programmatic support.
• One year customer service experience preferred.
• Valid VA driver’s license with excellent driving record.
• Proficient with Windows, Outlook, internet research, MS Office including Word, Excel and PowerPoint.

Responsibilities

• Conduct thorough insurance eligibility and benefits checks for new and returning clients.
• Obtain and track pre-authorizations and continued stay for behavioral health services; ensure clinical docs are submitted to payers.
• Assist billing department by reviewing claims, authorizations, collecting patient copays and deductibles, and troubleshooting denials.
• Conduct routine audits of electronic health records and physical charts for completeness and compliance.
• Maintain organized filing systems for client records and administrative documents.
• Ensure client charts contain intake forms, updated consents, and provider signatures.
• Oversee accurate entry of patient data into EMR and other systems.
• Ensure clinical spaces and offices are clean, stocked, and presentable; submit maintenance requests.
• Monitor and order office supplies and budgeted materials.
• Ensure compliance with HIPAA and other regulations; maintain patient confidentiality.
• Plan and organize meetings for clinical, non-clinical, and admin staff.
• Communicate effectively to enhance patient satisfaction and operational flow.
• Identify clinic needs and implement solutions without direct supervision.
• Evaluate workflows and build streamlined administrative systems from ground up.
• Manage daily clinic operations and complex projects with high accuracy.

Skills

Office management

Project management

Medical billing

Budgeting

Compliance

Organizational skills

Communication skills

Education

AA degree in business

BS/BA preferred

Tools

Windows

Outlook

MS Office (Word, Excel, PowerPoint)

Job description

St. Joseph's Villa is seeking an Office Manager to provide high-level administrative and clerical support for nonresidential behavioral health services.

You will help establish systems for organizing multiple tasks, manage billing and compliance, and collaborate with other services to support daily operations. The role requires proficiency with Windows and MS Office, strong communication skills, and the ability to handle confidential information in a regulated healthcare setting.