Behavioral Health Office Operations Lead

St. Joseph's Villa; Richmond (AL); On-site; USD 46,000 - 51,000; Full time

Job summary

St. Joseph's Villa is recruiting an Office Manager to support nonresidential behavioral health services. Under the supervision of the Senior Director, this position provides high-level administrative and clerical support and establishes systems for organizing multiple tasks related to daily operations.

Work is performed collaboratively with other services, upholding safety, ethical standards, and the organization’s mission. Schedule: Monday–Friday, 8:30am–4:30pm; Salary Range: $46,000–$51,000.

Qualifications

• Knowledge of office management and project management procedures.
• Experience with medical billing, budgeting, financial management, and compliance within a healthcare setting is highly desirable.
• Ability to manage multiple projects and priorities in a collaborative environment.
• Excellent organization and written and oral communication skills; ability to handle confidential information.

Responsibilities

• Conduct insurance eligibility and benefits checks for new and returning clients.
• Obtain and track pre-authorizations and continued stay for behavioral health services with timely documentation.
• Assist billing with reviewing claims and collecting patient payments; troubleshoot denials.
• Audit electronic health records (EHR) and charts for completeness, accuracy, and regulatory compliance.
• Maintain organized filing systems for client records and policies.
• Ensure charts contain intake forms, updated consent documents, and provider signatures.
• Enter patient data into EMR and other systems.
• Keep clinical and administrative spaces clean, stocked, and presentable; submit maintenance requests.
• Monitor and order office supplies within budget.
• Ensure HIPAA compliance and client confidentiality.
• Plan meetings for clinical and administrative staff.
• Identify clinic needs and streamline workflows; take initiative to resolve bottlenecks.
• Own daily operational flow with minimal supervision.

Skills

Office management

Project management

Medical billing

Budgeting

Compliance

Communication

Confidentiality

Multitasking

EHR

MS Office

Education

AA degree in business related field

BS/BA degree preferred

Tools

MS Office

EHR systems

Proprietary software

Job description

St. Joseph's Villa is recruiting an Office Manager to support nonresidential behavioral health services. Under the supervision of the Senior Director, this position provides high-level administrative and clerical support and establishes systems for organizing multiple tasks related to daily operations.

Work is performed collaboratively with other services, upholding safety, ethical standards, and the organization’s mission. Schedule: Monday–Friday, 8:30am–4:30pm; Salary Range: $46,000–$51,000.