Behavioral Health Office Assistant - Day Shift

AdventHealth; Hendersonville (NC); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Hendersonville, NC is seeking a front desk/medical office support role to facilitate medical record requests, greet patients, and manage appointment scheduling. The position supports billing tasks, insurance verification, and patient data collection in a fast-paced environment.

The role requires a High School Grad or Equiv and 1+ years of related experience is preferred. Day shift, with Monday–Friday availability, and benefits from day one are offered.

Qualifications

• High School Grad or Equiv is required.
• 1+ years related experience preferred.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner. Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely. Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Education

High School Grad or Equiv [Required]

Job description

AdventHealth in Hendersonville, NC is seeking a front desk/medical office support role to facilitate medical record requests, greet patients, and manage appointment scheduling. The position supports billing tasks, insurance verification, and patient data collection in a fast-paced environment.

The role requires a High School Grad or Equiv and 1+ years of related experience is preferred. Day shift, with Monday–Friday availability, and benefits from day one are offered.