Behavioral Health Office Administrator

McHur Care; Temple (TX); On-site; USD 40,000 - 54,000; Full time

Job summary

McHur Care, based in Temple, TX, seeks an organized Behavioral Health Office Administrator to support our Temple office. You will welcome patients, assist families, manage scheduling, and guide intake paperwork to ensure smooth operations.

You’ll handle insurance verification, records management, and coordination among clinical staff while maintaining confidentiality and patient-focused service. This role offers a stable weekday schedule and essential community-based care support.

Qualifications

• Background in healthcare administration or front desk operations preferred.
• Ability to guide patients through intake and paperwork.
• Experience with scheduling and records management.

Responsibilities

• Greet patients and families with professionalism and compassion.
• Manage front desk workflows, scheduling, calls, and messages.
• Explain intake requirements and prepare patients for appointments.
• Coordinate patient intake, records, and appointment coordination.
• Assist with insurance verification, referrals, authorizations, and related processes.
• Maintain confidential patient information per privacy rules.
• Facilitate communication among clinical staff and families.
• Track outstanding paperwork and follow through to completion.
• Keep the Temple office organized and patient-focused.
• Support leadership with reporting and special projects.

Skills

Verbal communication

Written communication

Organizational skills

Customer service

Discretion and confidentiality

Bilingual Spanish/English

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

McHur Care is seeking an organized, professional, and compassionate Behavioral Health Office Administrator to support our Temple office.

As a key point of contact for patients and families, you will help create a welcoming experience, guide people through administrative processes, and keep daily office operations running smoothly. This position is ideal for someone who enjoys helping others, solving problems, and providing dependable support to a community-based behavioral health team.

What You’ll Do

• Welcome and assist patients, families, providers, and visitors with professionalism and compassion.
• Manage scheduling, phone calls, messages, and daily front office workflows.
• Help patients and families understand intake requirements, complete paperwork, and prepare for appointments.
• Support patient intake, records management, and appointment coordination.
• Assist with insurance verification, referrals, authorizations, and related administrative processes.
• Maintain accurate, organized, and confidential patient information in accordance with privacy requirements and company policies.
• Coordinate communication among clinical staff, patients, families, and internal departments, ensuring questions and requests reach the appropriate team member.
• Track outstanding paperwork and administrative tasks and follow through to completion.
• Keep the Temple office organized, efficient, and patient-focused.
• Support leadership with reporting, administrative needs, and special projects as assigned.

What We’re Looking For

• Strong verbal and written communication skills in English.
• Professionalism, dependability, and strong organizational skills.
• A compassionate approach to supporting patients and families in a behavioral health setting.
• Sound judgment, attention to detail, and the ability to recognize when a question or concern needs additional guidance.
• Strong customer service and problem-solving skills.
• The ability to handle confidential information with care and discretion.
• Comfort using electronic records, scheduling tools, office systems, and Microsoft Office or similar programs.
• The ability to manage competing priorities while maintaining accuracy and following through on tasks.

Preferred Qualifications

• Experience in healthcare administration, behavioral health, medical office support, or front desk operations.
• Familiarity with patient intake, insurance verification, referrals, or authorizations.
• Bilingual proficiency in spoken and written Spanish and English to support Spanish-speaking patients and families.

Schedule and Benefits

• Full-time, W-2 employment.
• Monday through Friday, 9 a.m. to 5 p.m.
• Onsite work at our Temple office.
• Paid time off and paid holidays.
• Health insurance and retirement benefits are not offered.

Why Join McHur Care?

Your work will help patients and families in the Temple community connect with care and navigate the administrative steps along the way. You will support a team providing community-based behavioral health services while enjoying a consistent weekday schedule, paid time off, and paid holidays.