Behavioral Health Navigator

Brown University Health; Taunton (MA); On-site; USD 68,000 - 112,000; Full time

Job summary

Brown University Health seeks a Behavioral Health Navigator to support patients in the Emergency Department experiencing acute psychological distress. The role involves risk assessment, crisis intervention planning, and connecting patients with ongoing care resources.

The navigator will work in a fast-paced hospital setting with a focus on compassionate, patient-centered care and collaboration with a multidisciplinary team.

Qualifications

• Master’s degree in a mental health discipline.
• Massachusetts state-issue clinical license (LICSW/LMHC).
• 3–5 years of clinical experience, hospital setting preferred.

Responsibilities

• Conduct initial emergency interviews and diagnostic evaluations to determine level of care.
• Obtain collateral information from family, other providers, and state agencies to support decisions.
• Document assessments, interventions, and plans in the EMR per HIPAA and regulatory standards.
• Coordinate with ED staff and outside agencies for discharge planning and referrals.

Skills

Crisis intervention

Risk assessment

Interpersonal skills

Documentation in EMR

Education

Master’s Degree in mental health

Massachusetts LICSW/LMHC license

Tools

EMR system

Job description

SUMMARY: A Behavioral Health Navigator plays a vital role in providing immediate and compassionate support to individuals presenting to the Emergency Department in acute psychological distress. This position requires a professional who is adept at performing risk assessments, developing crisis intervention strategies, and connecting patients with appropriate resources for ongoing care. Working in a fast-paced and often high-pressure environment, our Crisis Clinicians must demonstrate exceptional interpersonal skills, a deep understanding of mental health issues, and the ability to remain calm and decisive in emergencies. Brown University Health employees are expected to successfully role-model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value DifferencesPatient and Community Focus and Collaborate.

RESPONSIBILITIES

• Conducts initial emergency interviews and diagnostic evaluations to determine most appropriate level of care
• Obtains collateral information from family, significant others, friends, providers, police, and state agencies to support decision-making
• Conducts re-evaluations/mental status updates and completes appropriate documentation according to state and insurance regulations
• Submits EPIA forms to DMH to expedite inpatient admissions for those boarding in the ED for extended periods of time
• Works collaboratively with Access Clinicians in coordinating patient dispositions and referrals
• Provides patient and families with education on the inpatient bed search process
• Facilitates meetings with outside agencies when necessary for discharge planning
• Provides lower level of care referrals for patients who do not require an inpatient bed search (IOP, PHP, OP, MCI, etc.)
• Collaborates with ED physicians and nurses on patient care plans
• Consults with ED psychiatrist and nurses during daily rounds
• Documents assessments, interventions, and plans in the EMR according to HIPPA, industry, and compliance standards.
• Completes insurance authorizationsofr inpatient psychiatric admissions
• Performs other duties as assigned

SUPERVISORY RESPONSIBILITY

None

EDUCATION

• Master’s Degree or higher education in a mental health discipline.
• Independently licensed with a Massachusetts state issued clinical practice license (e.g., LICSW, LMHC).

EXPERIENCE

• The Behavioral Health Navigator must have a solid foundation in mental health care, including 3-5 years of clinical experience (preferably in a hospital environment), relevant certifications, and a commitment to upholding the highest standards of ethical practice.
• Additionally, successful candidates will possess excellent communication skills, resilience, and the capacity to work collaboratively with other healthcare professionals in a high paced setting.

Pay Range

Pay Range: $67,724.80-$111,716.80

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

Location: Morton Hospital - 88 Washington Street Taunton, Massachusetts 02780

Work Type

Work Type: M-F 8a-430p

Work Shift

Work Shift: Day

Daily Hours

Daily Hours: 8 hours

Driving Required

Driving Required: No