Behavioral Health Medical Assistant - Patient Liaison

Highland Rivers Health; Bremen (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance through the State HBP

Flexible benefits: dental, vision, etc

Retirement plan with employer matching

4 weeks Paid Time Off

10 paid holidays

1 personal day

Public Student Loan Forgiveness

NHSC loan forgiveness in qualifying 0

Clinical supervision for licensure

Job summary

Highland Rivers Behavioral Health is seeking a Medical Assistant (MA) to serve as a liaison for individuals and support the outpatient team. The MA will manage communications via the patient portal, process prior authorizations, and assist the Outpatient Nurse Manager in daily clinic operations.

The role involves handling electronic records, sharing lab results, and responding to patient inquiries while supporting the nursing staff and clinicians in delivering timely care.

Qualifications

• Responsibilities include managing electronic health records and communicating with patients via the portal.
• Ability to process prior authorizations and patient assistance applications.

Responsibilities

• Electronically send/receive records to/from individuals' PCPs. Document contacts in the EHR.
• Upload lab results in the EHR and share results with clinic staff and patients via mail or the portal.
• Send health communications to individuals via the patient portal and respond to inquiries.
• Complete medication prior authorizations or patient assistance applications as needed.
• Return daily phone calls to individuals with questions about medications, labs, etc.
• Assist the Outpatient Nurse Manager with clinic tasks such as managing medical supplies and audits.

Job description

Highland Rivers Behavioral Health is seeking a Medical Assistant (MA) to serve as a liaison for individuals and support the outpatient team. The MA will manage communications via the patient portal, process prior authorizations, and assist the Outpatient Nurse Manager in daily clinic operations.

The role involves handling electronic records, sharing lab results, and responding to patient inquiries while supporting the nursing staff and clinicians in delivering timely care.