Behavioral Health Medical Assistant & Care Liaison

Highland Rivers Health; Alabama; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Job summary

Highland Rivers Behavioral Health in Alabama is seeking a Medical Assistant to serve as a liaison for individuals, handle portal communications, manage prior authorizations, and support the Outpatient Nurse Manager.

The role involves coordinating records with PCPs, uploading lab results in the EHR, sending patient communications, processing authorizations, and daily phone follow-ups with patients about medications and lab results.

Responsibilities

• Electronically send/receive records to/from individuals' PCPs. Documents within EHR all contacts/attempted contacts with PCPs.
• Uploads in the EHR, individuals' lab results, ensuring results are shared with the clinic nurse/NP/MD. Also sends the lab results to the individual via mail or within the patient portal.
• Sends health communications to individuals via the patient portal and responds to individuals' questions/inquiries received through the patient portal.
• Completes any medication prior authorizations or patient assistance applications the Doctor/NP needs completed.
• Returns phone calls to individuals DAILY when they have questions/problems about their medications/lab results/etc.
• As needed assists the Outpatient Nurse Manager with tasks such as managing the medical supplies within the clinic's medication room/nursing office, completing reviews/audits, etc.

Job description

Highland Rivers Behavioral Health in Alabama is seeking a Medical Assistant to serve as a liaison for individuals, handle portal communications, manage prior authorizations, and support the Outpatient Nurse Manager.

The role involves coordinating records with PCPs, uploading lab results in the EHR, sending patient communications, processing authorizations, and daily phone follow-ups with patients about medications and lab results.