Behavioral Health Medical Assistant & Care Coordinator

Preventive Measures, Inc.; Washington; On-site; USD 25,000 - 34,000; Full time

Job summary

Preventive Measures, Inc. is seeking a Medical Assistant in Washington, DC to serve as the primary administrative and clinical support for psychiatric medication management services.

Responsibilities include scheduling appointments, coordinating care, and ensuring accurate medical documentation and communication with providers and patients. The role requires a CMA or RMA preferred and at least 1 year of medical office or outpatient behavioral health experience, with proficiency in EMR systems

Qualifications

• High school diploma or GED required.
• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) preferred.
• Minimum of one year of medical office or outpatient behavioral health experience preferred.
• Experience using EMR systems.
• Knowledge of medical terminology and insurance authorization processes.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and professionalism in a fast-paced healthcare environment.

Responsibilities

• Schedule, confirm, and coordinate medication management appointments for adult and youth patients.
• Maintain provider schedules to maximize appointment availability and continuity of care.
• Contact patients regarding upcoming appointments, cancellations, no-shows, and rescheduling.
• Serve as the primary liaison between patients, providers, pharmacies, and clinical staff.
• Respond professionally and promptly to incoming telephone calls, voicemails, and patient inquiries.
• Triage non-emergency patient concerns and route clinical matters to the appropriate provider.
• Communicate provider instructions, appointment reminders, and follow-up recommendations to patients.
• Receive, review, and upload laboratory results, diagnostic reports, and other medical documentation into the EMR.
• Ensure all documentation is complete, accurate, and uploaded in a timely manner.
• Maintain patient confidentiality in accordance with HIPAA and organizational policies.
• Prepare and process Medical Necessity Letters and other clinical documentation as directed by providers.
• Complete insurance prior authorizations for medications, laboratory services, and other medically necessary treatments.
• Coordinate with pharmacies and insurance companies to resolve authorization issues.
• Track authorization requests and follow up to ensure timely approvals.
• Coordinate provider-directed laboratory testing, including specimen collection scheduling and follow-up.
• Schedule and coordinate in-office laboratory services, drug screenings, and injectable medication appointments.
• Assist providers in preparing patients for clinical services and ensure appropriate documentation is completed.
• Monitor outstanding laboratory orders and notify providers of completed results.
• Collaborate with providers, clinical staff, care coordinators, and administrative personnel to ensure continuity of care.
• Assist in coordinating referrals and follow-up services as directed.
• Ensure timely communication between all members of the treatment team.
• Maintain accurate patient records in accordance with organizational, state, and federal regulations.
• Follow all HIPAA, OSHA, and infection control standards.
• Participate in quality improvement initiatives and departmental meetings.
• Perform other duties as assigned to support medical operations.

Skills

Customer service

Patient engagement

Medical terminology

Confidentiality

Organization & multitasking

Verbal & written communication

Education

High school diploma or GED

CMA or RMA preferred

1 year medical office/behavioral health experience

Tools

EMR systems

Microsoft Office Suite

Job description

Preventive Measures, Inc. is seeking a Medical Assistant in Washington, DC to serve as the primary administrative and clinical support for psychiatric medication management services.

Responsibilities include scheduling appointments, coordinating care, and ensuring accurate medical documentation and communication with providers and patients. The role requires a CMA or RMA preferred and at least 1 year of medical office or outpatient behavioral health experience, with proficiency in EMR systems