Behavioral Health Integration Care Coordinator

Akron Children’s Hospital; Alliance (OH); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Akron Children’s Hospital is seeking a Care Coordinator for behavioral health services. The role involves assessing needs, coordinating care with families and a treatment team, and monitoring progress for patients in ACH Pediatric Clinics.

Services are delivered in person and remotely to support cross-coverage across ACHPS. The candidate will identify acute risk of suicide, arrange crisis referrals, and support navigation across care levels.

Qualifications

• Experience working with multidisciplinary teams.
• Proficiency in Electronic Health Record documentation is preferred.
• Experience in healthcare is preferred.
• Excellent communication skills, both verbal and written, coupled with strong listening skills.
• Strong organizational skills with the ability to multi-task and problem solve.
• Proficiency in MS Office (Outlook, Excel, Word, PowerPoint) is required.

Responsibilities

• Identify and triage patients at acute risk of suicide and arrange crisis services.
• Participate in case conferences to co-develop treatment plans.
• Monitor symptoms and track treatment progress; coordinate appropriate care.
• Navigate between levels of care within Behavioral Health.
• Work with families to arrange appointments and address barriers to engagement.
• Provide education about behavioral health conditions and support treatment.

Skills

Multidisciplinary teams

EHR documentation

Healthcare experience

Communication skills

Organization skills

MS Office

Education

High School diploma

Bachelor's degree substitution for experience

Tools

MS Office

Job description

Full-Time: 40 Hours Per Week
1st Shift: 8am - 4:30pm
Monday - Friday
Location: Remote w/Onsite Requirements as Needed

Summary:

This position will serve as a coordinator of care for patients and families with behavioral health needs identified in Akron Children Hospital Pediatric Clinics (ACHP). The Care Coordinator will work with both the patients and families as well as the entire treatment team to assess the needs, aid with coordinating care to address these needs and monitor progress. Services will be provided in person and remotely to allow for cross coverage of multiple ACHPS.

Responsibilities:

1. In conjunction with Primary Care Provider, identify and triage patients who are at acute risk of suicide and arrange for transportation to appropriate crisis services.
2. Participate in regularly scheduled case conferences to coordinate and co-develop treatment plans between team members including PCPs, psychiatry and other providers.
3. Use evidenced-based tools to monitor symptoms and maintain a registry that tracks treatment progress which includes assisting with identifying patients who are not making expected improvements and aid with coordinating appropriate care.
4. Assist with navigation between levels of care within Behavioral Health (primary care BH, Specialty OP, PHP, IOP, PIRC)
5. Work with family to arrange for behavioral health appointments and identify barriers to engagement in treatment and engage in problem solving to address barriers. Conduct basic motivational interviewing interventions to assist in addressing barriers.
6. Provide education about behavioral health conditions to the patients and families and support medication treatment as indicated.
7. Assess for social determinants of health and support referrals. To aid with this, coordinate/collaborate with school health or other community organizations as needed.
8. Document in medical record
9. Works effectively with patients and families of diverse backgrounds.
10. Other duties as assigned.

Other information:

Technical Expertise

1. Experience working with multidisciplinary teams.
2. Proficiency in Electronic Health Record computerized documentation is preferred.
3. Experience in healthcare is preferred.
4. Excellent communication skills, both verbal and written, coupled with strong listening skills.
5. Strong organizational skills with the ability to multi-task, as well as anticipate and resolve problems.
6. Proficiency in MS Office (Outlook, Excel, Word, Power Point) or similar software is required.

Education and Experience

1. Education: High School diploma or equivalent is required.
2. Licensure: n/a
3. Certification: n/a
4. Years of relevant experience: 2-4 years' experience. A bachelor's degree in a related field can be substituted for years of experience.
5. Years of supervisory experience: none

Full Time

FTE: 1.000000

Status: Remote