Behavioral Health Intake Specialist – Hybrid (Remote/Onsite)

Mary's Center; Silver Spring, Washington (MD, District of Columbia); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

Paid Leave

Tuition Reimbursement

EAP

Job summary

Mary’s Center’s Silver Spring Clinic seeks a Behavioral Health Intake Care Coordinator I to support Open Access Intake, respond to participants, and coordinate initial behavioral health appointments. The role reports to the Behavioral Health Intake Manager in a fast-paced clinic setting.

The position requires a Bachelor’s degree or HS diploma plus experience, English and Spanish language skills, and a hybrid work arrangement (remote & onsite as needed).

Qualifications

• Privacy and confidentiality regulations knowledge.
• Familiarity with behavioral health preferred.
• Strong organization, documentation, and record-keeping abilities.
• Ability to organize and prioritize daily tasks; stay calm under pressure; work independently and with a team.

Responsibilities

• Assist with Open Access Intake scheduling and outreach to participants.
• Gather preliminary intake information and complete initial screeners.
• Maintain up-to-date documentation of outreach and assessment activities.
• Participate in weekly clinical case conference to triage acute cases and assign cases.
• Coordinate scheduling of groups for waiting participants.
• Facilitate scheduling of initial behavioral health appointments and follow-up tasks.
• Link participants to Mary’s Center departments, programs, and services.
• Link to external resources as needed.
• Connect with participants stepping down from therapy about group options and resources.
• Respond to client concerns and troubleshoot barriers to accessing care.
• Develop knowledge of providers, agencies, and higher levels of care for referrals.

Skills

Organization

Documentation

Record-keeping

Calm under pressure

Teamwork

Education

Bachelor’s degree or HS diploma with 1+ years of relevant work experience

Job description

Mary’s Center’s Silver Spring Clinic seeks a Behavioral Health Intake Care Coordinator I to support Open Access Intake, respond to participants, and coordinate initial behavioral health appointments. The role reports to the Behavioral Health Intake Manager in a fast-paced clinic setting.

The position requires a Bachelor’s degree or HS diploma plus experience, English and Spanish language skills, and a hybrid work arrangement (remote & onsite as needed).