Behavioral Health Intake Specialist – Crisis & Access

Mercy Hospital St. Louis Critical Care Medicine Fellowship; St. Louis (MO); Híbrido; USD 30.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition support

Matched retirement plan

Descripción de la vacante

Mercy STL is seeking a compassionate Intake Specialist to serve as a key connection point for individuals seeking behavioral health services. You will conduct behavioral health screenings, coordinate referrals and admissions, verify insurance information, provide crisis support, and connect patients with appropriate levels of care and community resources.

The role emphasizes timely access to treatment, compassionate care, and collaboration with Mercy's mission and service standards.

Formación

• Master's degree in Social Work, Counseling, Psychology, or a related mental health field.
• Minimum of 2-3 years of behavioral health experience.

Responsabilidades

• Complete behavioral health and substance use screenings for patients in the Emergency Department, Intake Department, and other hospital settings.
• Gather clinical, demographic, and insurance information to support treatment recommendations and care coordination.
• Assist with insurance verification and pre-certification processes.
• Evaluate patient needs and help determine appropriate treatment and referral options.
• Coordinate assessments, admissions, and transfers by communicating with physicians, clinicians, treatment teams, and community providers.
• Connect patients to Mercy programs and community-based resources.
• Follow up with patients and families to support successful connection with recommended services.
• Assist in facilitating continuity of care through effective communication and coordination.
• Provide education regarding treatment options, community resources, and recommended next steps.
• Offer compassionate guidance and support to patients and families during times of crisis or uncertainty.
• Maintain positive working relationships with community agencies and referral partners.
• Advocate for patient needs and help remove barriers to care.
• Accurately document patient information, insurance details, referral sources, presenting concerns, and referral outcomes.
• Maintain complete and timely records within the Access Center database and electronic medical records.
• Ensure referral resource information remains current and accurate.
• Communicate effectively with patients, families, providers, and interdisciplinary team members.
• Provide thorough handoff information to ensure continuity of care during staff transitions and coverage periods.
• Exercise sound judgment and independent decision-making in routine and complex situations.

Conocimientos

Behavioral health

Crisis intervention

Referral coordination

Insurance verification

Communication skills

Educación

Master's degree in Social Work, Counseling, Psychology, or related

Herramientas

EMR systems

Access Center database

Descripción del empleo

Mercy STL is seeking a compassionate Intake Specialist to serve as a key connection point for individuals seeking behavioral health services. You will conduct behavioral health screenings, coordinate referrals and admissions, verify insurance information, provide crisis support, and connect patients with appropriate levels of care and community resources.

The role emphasizes timely access to treatment, compassionate care, and collaboration with Mercy's mission and service standards.