Behavioral Health Intake Specialist | Care Coordination

Penn Medicine; Philadelphia (Philadelphia County); On-site; USD 42,000 - 62,000; Full time

Job summary

Penn Medicine, based at Penn Behavioral Health Market Street in Philadelphia, seeks a Mental Health Intake Coordinator to manage calls, conduct intake assessments, and coordinate referrals within the Penn Integrated Care Resource Center.

The role emphasizes risk stratification, clinical documentation, and collaboration with providers, with strong communication and organizational skills to ensure timely access to services.

Qualifications

• Bachelor's degree required.
• Master's degree in Social Work, Psychology, Marriage and Family Therapy, Counseling or related field preferred.
• Experience in customer service is highly preferred.

Responsibilities

• Manage telephone lines and intake clinical assessment.
• Coordinate referrals and scheduling for patients.
• Document clinical information in the electronic medical record.
• Assist with risk stratification and benefit determination.
• Maintain compliance with HIPAA and regulatory standards.
• Coordinate with providers and manage patient relations.

Skills

Critical thinking

Communication skills

Customer service

Education

Bachelor's degree or equivalent

Master's degree in Social Work or related field

Job description

Penn Medicine, based at Penn Behavioral Health Market Street in Philadelphia, seeks a Mental Health Intake Coordinator to manage calls, conduct intake assessments, and coordinate referrals within the Penn Integrated Care Resource Center.

The role emphasizes risk stratification, clinical documentation, and collaboration with providers, with strong communication and organizational skills to ensure timely access to services.