Behavioral Health Intake & Authorization Specialist

CommunityCare, Inc.; Tulsa, Northern (OK, KY); Hybrid; USD 38,000 - 48,000; Full time

Job summary

CommunityCare, Inc. in Tulsa, OK, is seeking a Behavioral Health - Intake Specialist to provide customer service for behavioral health benefits, route members to in-network services, and process authorizations.

The role involves handling calls, basic administrative duties, and coordinating with clinical staff as needed. Ideal candidates are proficient with Microsoft Office, can multi-task, and maintain good judgment while delivering accurate information to members and providers in a fast-paced

Qualifications

• Basic punctuation and grammar skills.
• Ability to multi-task and manage time efficiently.
• Proficient in Microsoft applications.
• Ability to work independently and apply good judgment.

Responsibilities

• Provide telephone support during business hours.
• Verify member eligibility and network affiliations for members and providers.
• Determine if calls require clinical transfer to a clinician.
• Complete electronic certifications and progress notes.
• Assist with provider/member questions regarding claims and authorizations.
• Generate provider faxes and member letters; perform other admin tasks.
• Maintain professionalism with upset members.

Skills

Customer service

Telephone support

Multi-tasking

Independent work

Judgment

Communication

Tools

Microsoft Office

Job description

CommunityCare, Inc. in Tulsa, OK, is seeking a Behavioral Health - Intake Specialist to provide customer service for behavioral health benefits, route members to in-network services, and process authorizations.

The role involves handling calls, basic administrative duties, and coordinating with clinical staff as needed. Ideal candidates are proficient with Microsoft Office, can multi-task, and maintain good judgment while delivering accurate information to members and providers in a fast-paced