Behavioral Health Intake & Access Specialist

CommunityCare HMO Inc.; Tulsa (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

CommunityCare HMO Inc. is seeking a customer service specialist to support behavioral health benefits, directing members to in-network services, and processing prior authorizations in line with CMS and state regulations.

This role also involves sending provider faxes and member letters, resolving behavioral health related situations that arise from calls, and performing related administrative tasks.

Qualifications

• Basic punctuation and grammar skills.
• Ability to multi-task and manage time efficiently.
• Proficient in Microsoft applications.
• Ability to work independently and apply good judgment.
• Ability to maintain and preserve information of highly confidential nature.
• Possess strong oral communication skills
• Successful completion of Health Care Sanctions background check.

Responsibilities

• Available and able to be telephone support from 8AM -5PM except for lunch and breaks to support behavioral health needs for all lines of business.
• Provides resolution for various types of phone calls including, but not limited to referral, authorization, and verifying member eligibility, line of business and network affiliations for members and providers.
• Determines if the call is clinical and requires transfer to a clinical staff person. Will inform callers, including members, facility personnel, physicians, or other health care professionals of the utilization requirements and procedures.
• Makes initial referrals that do not require evaluation or interpretation of clinical information to behavioral health services. Completes appropriate electronic certification and progress notes documentation of activities as needed.
• Assists with specialized job tasks which may include claims corrections and follow-up with provider/member questions regarding claims payments, generate provider faxes, generate member letters, and other administrative tasks.
• Work may also involve dealing with members who are disgruntled or upset.
• Performs other duties as required.

Skills

Multitasking

Microsoft Office

Independent work

Oral communication

Confidentiality

Background check

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

CommunityCare HMO Inc. is seeking a customer service specialist to support behavioral health benefits, directing members to in-network services, and processing prior authorizations in line with CMS and state regulations.

This role also involves sending provider faxes and member letters, resolving behavioral health related situations that arise from calls, and performing related administrative tasks.