Behavioral Health Engagement & Scheduling Specialist

Community Service Board of Middle Georgia; Dublin (GA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Generous PTO

401(k) match

Disability plans

EAP access

Paid training

Career growth

Job summary

The Community Service Board of Middle Georgia in Dublin, GA, is seeking a Treatment Engagement Specialist/Scheduler to support clinical staff by arranging appointments, updating treatment plans, and coordinating referrals to ensure timely care for patients and families. This full-time role requires a high school diploma, strong verbal and written communication, and experience with Microsoft 365 Office.

You will maintain confidentiality, manage schedules, run dashboards, and assist with

Qualifications

• High School Diploma/GED Equivalent
• Effective verbal and written communication skills
• Strong interpersonal skills and the ability to work effectively with diverse communities
• Ability to work independently and in collaboration with others
• Experience with Microsoft 365 Office Products
• Ability to organize, prioritize and meet deadlines accordingly
• 2+ years experience with Microsoft Office products
• Previous call center experience
• Conflict resolution/de-escalation skills

Responsibilities

• Answers/returns calls for MD (medical doctor) clinic in a timely manner
• Schedules appointments for C&A psychiatrists and immediately enters appointments in Avatar Appointment Book
• As appointments are rescheduled, notes change accordingly. Will also make note in EMR under non-billable note
• Always observes confidentiality of consumers
• Prints dashboards for next day’s appointments for MD clinic
• Prints BPS for all initial appointments with MD
• Checks consumers in for scheduled appointments with MD and ensures they have a return appointment scheduled at the time of check out
• Ensures that Diagnosis Screen is up to date
• Checks MD notes with diagnosis listed on diagnosis screen
• Ensures all medication consents are signed, scanned and attached in EMR
• Follows up with no-show appointments within 24 hours to get them rescheduled
• Ensures MD clinic schedules are full each week and that all nursing appointments are scheduled
• Make sure all treatment plans are up to date
• Work referrals for doctors to ensure new patients are properly onboarded
• All other duties as assigned

Skills

Verbal communication

Written communication

Interpersonal skills

MS Office

Education

High School Diploma

Tools

Avatar Appointment Book

EMR system

Job description

The Community Service Board of Middle Georgia in Dublin, GA, is seeking a Treatment Engagement Specialist/Scheduler to support clinical staff by arranging appointments, updating treatment plans, and coordinating referrals to ensure timely care for patients and families. This full-time role requires a high school diploma, strong verbal and written communication, and experience with Microsoft 365 Office.

You will maintain confidentiality, manage schedules, run dashboards, and assist with