Behavioral Health Dorm Case Manager — Shelter Support

Lighthouse Mission Ministries; Bellingham (WA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

PTO 120 hours starting

12 paid holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

403(b) Employer Match

Employee Assistance Program

Paid Training

Education Reimbursement

Christ-centered workplace

Job summary

The Behavioral Health Dorm Case Manager at Lighthouse Mission Ministries joins the Shelter Operations team to provide relationship-based support to residents with mental health symptoms, trauma, or crises. This role emphasizes grace-based accountability and collaboration with shelter staff and community providers.

The position requires sound judgment and emotional steadiness in a fast-paced environment, with opportunities to help residents pursue housing, services, and stability under a

Qualifications

• At least three years of combined education and experience with crisis, mental health, trauma, homelessness, or related human services.
• Postsecondary education may count toward the three-year requirement.
• Direct experience in case management, crisis intervention, residential support, or recovery services preferred.

Responsibilities

• Manage an assigned caseload by assessing resident needs, developing goals, monitoring progress, and meeting regularly one-on-one.
• Build trust-based relationships while maintaining professional boundaries and using LMM’s grace-based accountability approach.
• Recognize and respond to behavioral, emotional, or safety concerns, promptly involving leadership, behavioral health providers, crisis services, or emergency responders as appropriate.
• Complete required safety screenings and response procedures within training and scope. This position does not diagnose or provide clinical treatment.
• Use trauma-informed, recovery-oriented approaches, including motivational interviewing, de-escalation, active listening, and collaborative problem-solving.
• Coordinate referrals and continuity of care with behavioral health, substance use, medical, housing, crisis-response, and community providers.
• Help residents follow through with appointments, benefits, treatment recommendations, housing steps, and transition plans.
• Develop practical support plans when symptoms or behaviors affect safety, stability, or successful participation in shelter services.
• Maintain timely, accurate, objective documentation and communicate relevant information between shifts while protecting resident confidentiality.
• Assist with shelter operations, emergencies, behavioral escalations, groups, and resident activities as assigned.
• Advocate appropriately for residents while encouraging responsibility, informed choice, recovery, and progress.
• Attend supervision, biweekly Case Manager meetings, required training, and community-partner meetings.
• Maintain a calm, professional, collaborative presence and model supportive Christian relationships.
• Support and train volunteers or interns as needed.
• Follow all LMM policies and complete other duties as assigned.

Skills

Crisis intervention

Motivational interviewing

De-escalation

Active listening

Collaborative problem-solving

Trauma-informed approach

Behavioral health knowledge

Education

Bachelors in psychology / social work / human services

Tools

Microsoft Word

Excel

Gmail

Google Calendar

Electronic case-management systems

Job description

The Behavioral Health Dorm Case Manager at Lighthouse Mission Ministries joins the Shelter Operations team to provide relationship-based support to residents with mental health symptoms, trauma, or crises. This role emphasizes grace-based accountability and collaboration with shelter staff and community providers.

The position requires sound judgment and emotional steadiness in a fast-paced environment, with opportunities to help residents pursue housing, services, and stability under a