Behavioral Health Dispatch Coordinator — Crisis Response

OhioGuidestone; New Philadelphia (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

OhioGuidestone in New Philadelphia, OH, is seeking a Dispatch Coordinator to manage crisis referrals and coordinate mobile response teams under MRSS guidelines. You will use dispatch software and maintain accurate records while ensuring timely service delivery.

The role requires a high school diploma, experience in dispatch or call center, calm decision-making under pressure, and strong communication. You will support privacy compliance and may work evenings or weekends.

Qualifications

• Experience in dispatch, call center, crisis hotline, or emergency coordination preferred.
• Familiarity with behavioral health systems is a plus.
• Ability to stay calm and make sound decisions under pressure.
• Proficient with technology and Microsoft Office.

Responsibilities

• Receive and dispatch crisis referrals to mobile response teams.
• Coordinate field operations using dispatch software and secure messaging.
• Monitor real-time activity and support mobile team members.
• Maintain clear, accurate, and timely documentation in electronic records.
• Coordinate with internal and external partners to ensure service delivery and client safety.
• Adhere to privacy laws and HIPAA regulations while handling sensitive information.

Skills

Dispatch systems

EHR familiarity

Microsoft Office

Communication skills

Team coordination

Education

High School Diploma

Tools

Dispatch software

Secure messaging

Phone communications

Job description

OhioGuidestone in New Philadelphia, OH, is seeking a Dispatch Coordinator to manage crisis referrals and coordinate mobile response teams under MRSS guidelines. You will use dispatch software and maintain accurate records while ensuring timely service delivery.

The role requires a high school diploma, experience in dispatch or call center, calm decision-making under pressure, and strong communication. You will support privacy compliance and may work evenings or weekends.