Dispatch Coordinator MRSS- Tuscawaras County

OhioGuidestone; New Philadelphia (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

OhioGuidestone in New Philadelphia, OH, is seeking a Dispatch Coordinator to manage crisis referrals and coordinate mobile response teams under MRSS guidelines. You will use dispatch software and maintain accurate records while ensuring timely service delivery.

The role requires a high school diploma, experience in dispatch or call center, calm decision-making under pressure, and strong communication. You will support privacy compliance and may work evenings or weekends.

Qualifications

• Experience in dispatch, call center, crisis hotline, or emergency coordination preferred.
• Familiarity with behavioral health systems is a plus.
• Ability to stay calm and make sound decisions under pressure.
• Proficient with technology and Microsoft Office.

Responsibilities

• Receive and dispatch crisis referrals to mobile response teams.
• Coordinate field operations using dispatch software and secure messaging.
• Monitor real-time activity and support mobile team members.
• Maintain clear, accurate, and timely documentation in electronic records.
• Coordinate with internal and external partners to ensure service delivery and client safety.
• Adhere to privacy laws and HIPAA regulations while handling sensitive information.

Skills

Dispatch systems

EHR familiarity

Microsoft Office

Communication skills

Team coordination

Education

High School Diploma

Tools

Dispatch software

Secure messaging

Phone communications

Job description

Dispatch Coordinator MRSS- Tuscawaras County

You have a place at OhioGuidestone, the state's leader in behavioral health! OhioGuidestone is the state’s leader in community behavioral health care, serving around 26,000 Ohioans each year.

Essential Functions:

• Demonstrate the values and guiding principles of OhioGuidestone every day, performing with the highest standards of excellence, integrity and ethics.
• Receive incoming crisis referrals and dispatch mobile response teams - including licensed
  therapists and behavioral health specialists—in accordance with MRSS protocols and response
  time guidelines.
• Use dispatch software and communication tools (e.g., phone, SMS, secure messaging) to coordinate field operations efficiently.
• Monitor real-time case activity and provide ongoing support to mobile team members while in the
  field.
• Maintain clear, accurate, and timely documentation of dispatch activity in electronic records
  systems.
• Coordinate with internal teams and external partners to ensure seamless service delivery and
  client safety.
• Adhere to privacy laws and HIPAA regulations while handling sensitive information.
• Participate in shift coverage that may include evenings, weekends, and holidays to ensure
  service availability.
• Support quality improvement initiatives and provide feedback on system performance.
• Provide coverage beyond scheduled shift in the event of an emergency.
• Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or
  required.
• Demonstrate positive leadership; promote a team-based work environment and a culture of
  belonging.
• Present the Agency in the most positive light with all internal and external contacts.

Education & Experience:

• High school diploma or equivalent
• Experience in a dispatch, call center, crisis hotline, or emergency coordination role strongly preferred

Qualifications:

• Mission driven; strong desire to make an impact
• Familiarity with behavioral health systems, trauma-informed care, and youth crisis services is a
  plus.
• Ability to remain calm and make sound decisions under pressure.
• Proficient with technology, including dispatch systems, electronic health records (EHRs), and
  Microsoft Office Suite.
• Ability to work both independently and collaboratively within a fast-paced environment.
• Understanding of and sensitivity to diverse cultural backgrounds and needs of youth and families.
• Effective interpersonal skills; able to speak effectively with individuals and/or groups of people
• Flexible; able to work days, evenings, and/or weekends, as desired to meet the needs of clients
• Ability to maintain relevant, timely documentation as required.
• Possess a valid Ohio Driver’s License with a safe driving record and valid insurance.
• Successfully complete pre-employment screenings, including drug tests, background checks, and
  any other required assessments, such as a physical examination and TB test.

We believe that fostering a workforce that reflects diverse backgrounds, experiences, and perspectives strengthens our organization. Embracing diversity not only promotes a culture of respect and belonging, but it also enhances creativity, innovation, and problem-solving,ultimately contributingto our collective success.

At OhioGuidestone we care about the health and safety of our employees. OhioGuidestone requires applicants to complete a pre-employment screening process upon receipt of an offer of employment. Werequireand cover the cost of fingerprint background screening, physical, Tuberculosis test, and drug screen after an employment offer is made. Any employment offer is contingent upon receipt of all satisfactory pre-employment screenings.

Travel Required

No .

Preferred

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.