Impactful Office Coordinator - Crisis & Data Ops

Mindpeace; Hamilton, Northern (OH, KY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA/HSA with employer match

403(b) with employer match

Tuition assistance

Paid time off

Paid holidays

Mileage reimbursement

Professional growth opportunities

Job summary

Best Point Education & Behavioral Health in Hamilton, OH is seeking an MRSS Office Coordinator to support the Mobile Response and Stabilization Services team. You will act as the administrative backbone, coordinating crisis response, managing client intake, and maintaining program data.

Responsibilities include opening/closing client cases, data entry into Monthly Logs and SNAP, and providing exceptional customer service to clients, families, and partners.

Qualifications

• High School Diploma or GED required.
• Strong organizational and administrative skills.
• Excellent customer service abilities.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with data entry and office technology systems.

Responsibilities

• Answer and operate the MRSS crisis line with professionalism, empathy, and a client-centered approach.
• Dispatch MRSS therapists to community locations while ensuring adequate team coverage and timely response.
• Open and close MRSS client cases while ensuring all administrative, financial, and insurance requirements are completed accurately.
• Maintain and update client demographic, contact, insurance, and financial information.
• Manage program data collection and reporting processes.
• Ensure timely and accurate data entry into Monthly Logs and SNAP systems.
• Conduct bi-monthly data audits and communicate documentation reminders to staff and program leadership.
• Support office operations including scanning, filing, photocopying, and document management.
• Check clients in for office-based appointments.
• Collaborate with MRSS staff, community partners, and internal stakeholders to support program success.
• Provide exceptional customer service to clients, families, and community partners.
• Complete additional administrative tasks as assigned by leadership.
• Adhere to all agency policies, procedures, and confidentiality standards.

Skills

Organizational skills

Customer service

Verbal and written communication

Multitasking

Data entry

Office technology

Education

High School Diploma or GED

Job description

Best Point Education & Behavioral Health in Hamilton, OH is seeking an MRSS Office Coordinator to support the Mobile Response and Stabilization Services team. You will act as the administrative backbone, coordinating crisis response, managing client intake, and maintaining program data.

Responsibilities include opening/closing client cases, data entry into Monthly Logs and SNAP, and providing exceptional customer service to clients, families, and partners.