Behavioral Health Customer Service Lead

LifePath Systems; McKinney (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

LifePath Systems in McKinney, TX seeks a BH Customer Service Supervisor to lead the customer service representative teams serving behavioral health clients. You will ensure staff are trained, supported, and demonstrate person-centered, trauma-informed service, while upholding policies in a dynamic environment.

Reporting to BH Support Services Manager, you will establish workflows, monitor training, approve timesheets, and coordinate front-end operations, including scheduling, front desk duties,

Qualifications

• Bachelor’s degree with at least 3 years of experience in medical office, agency, or hospital.
• At least one year of clinical experience in a community mental health setting.
• At least one year of experience in training, supervision, and/or support.

Responsibilities

• Work with the Manager – BH Support Services to establish staff schedules and ensure adequate coverage during business hours.
• Train new Clinic and Intake CSR’s and/or Call Center CSRs.
• Post payments, balance cash drawers daily, and submit reports to BH Manager – Support Services.
• Generate and send links for remote and in‑house provider telehealth appointments as needed.
• Assist with the resolution of client and/or staff concerns or complaints.
• Monitor inventory of office and kitchen supplies and submit orders within budget as requested.
• Verify accuracy, integrity, and legitimacy of submitted documents and scan them into charts.
• Distribute BH Department mail to appropriate staff or groups.
• Guide and support CSRs through escalated or crisis engagements and respond as warranted.
• Manage all front‑end support staff duties and serve as backup as needed; front‑end duties include— but are not limited to— incoming/outgoing calls, front desk check‑in/out, collection of client payments, scheduling appointments, responding to CSR email requests, data entry, providing documents to individuals via secured email, and assisting with completion of various requests such as Medical Records, Release of Information, Change of Provider, and completing CSR intake process duties.
• Perform other duties as assigned to meet program needs.

Skills

Customer service

Empathy

Verbal communication

Time management

Education

Bachelor’s degree

Tools

Office software

Job description

LifePath Systems in McKinney, TX seeks a BH Customer Service Supervisor to lead the customer service representative teams serving behavioral health clients. You will ensure staff are trained, supported, and demonstrate person-centered, trauma-informed service, while upholding policies in a dynamic environment.

Reporting to BH Support Services Manager, you will establish workflows, monitor training, approve timesheets, and coordinate front-end operations, including scheduling, front desk duties,