Behavioral Health Compliance & Quality Lead

Hope Haven Inc.; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Hope Haven Inc. is seeking an Agency Compliance Coordinator to oversee the organization’s compliance program, annual risk assessments, and reporting to leadership.

The role requires CARF accreditation experience and strong knowledge of NC Medicaid policies, HIPAA, and 42 CFR Part 2. The coordinator will liaise with multiple departments, ensure licensure readiness, and maintain documentation standards across residential and outpatient services.

Qualifications

• Bachelor’s degree in human services, health care administration, business administration, or a related field.
• Minimum of three (3) years of experience in compliance, quality assurance, or accreditation in a behavioral health, substance use disorder, or licensed health care setting.
• Experience with CARF accreditation standards and survey preparation.
• Working knowledge of NC Medicaid clinical coverage policies, LME/MCO requirements, and 10A NCAC 27G licensure rules.
• Knowledge of HIPAA and 42 CFR Part 2 confidentiality requirements.
• Experience with electronic health records; experience with KIPU preferred.
• Qualified Professional (QP) status or Certification in Healthcare Compliance (CHC) preferred.

Responsibilities

• Coordinate the agency’s compliance program and annual compliance work plan under the Director of Admission and Regulatory Compliance.
• Coordinate the Compliance and Quality Committee, including agendas, minutes, and tracking of action items.
• Provide monthly compliance reports to the Director and prepare quarterly summaries for senior leadership and the Board.
• Maintain a confidential process for staff to report compliance concerns and report all concerns promptly.

Skills

Communication

Organizational skills

Project management

Regulatory knowledge

Education

Bachelor's degree in human services/health care administration

Tools

KIPU

EHR systems

Job description

Hope Haven Inc. is seeking an Agency Compliance Coordinator to oversee the organization’s compliance program, annual risk assessments, and reporting to leadership.

The role requires CARF accreditation experience and strong knowledge of NC Medicaid policies, HIPAA, and 42 CFR Part 2. The coordinator will liaise with multiple departments, ensure licensure readiness, and maintain documentation standards across residential and outpatient services.