Behavioral Health Case Manager - Crisis & Care Coordination

WVU Medicine; United States; Vor Ort; USD 52.000 - 76.000; Vollzeit

Zusammenfassung

WVUH West Virginia University Hospitals is seeking a skilled Social Worker to perform outpatient case management, supporting physicians, therapists, and staff to efficiently serve patients. The role handles daily crisis scenarios and interfaces with patients, families, and providers within the department.

Responsibilities include coordinating referrals, education on diagnosis and treatment, collaboration with multidisciplinary teams, and facilitating discharge planning and post-hospital needs

Qualifikationen

• Bachelor’s Degree in Social Work or related field.
• 1 year of social work experience.
• Current West Virginia Social Work licensure (preferred).

Aufgaben

• Facilitates referrals of patients to providers.
• Takes crisis calls and works outcomes for patients.
• Sends refill requests to providers and call pharmacy per direction of MD/NP/PA as needed.
• Maintain a working knowledge of relevant medical/legal issues that impact on patient care, e.g., advance directives, child and elder abuse.
• Provide education to patients and families around issues related to adaptation to the patient’s diagnosis, illness, treatment and/or life situation.
• Participate in multi-disciplinary health care teams.
• Acts as a liaison with community agencies and resources.
• Arrange, procure, and coordinate patient/family pre and post hospital needs.
• Document assessment, plan, interactions, and interventions according to departmental, hospital and/or health system guidelines and standards.
• Assisting in obtaining prior authorizations from third party carriers.
• Working with the units in securing beds for admission.
• Preparing or assisting in the preparation of discharge letters.
• May schedule MRI’s, PET’s, and other imaging procedures.
• Works with discharge planners and consult team to secure appointments.
• Schedules new patient visits per established protocols.
• Meets with patients face to face as needed to resolve crisis situations.
• Assists Residents/front desk staff with resolving scheduling problems.
• Covers messages and work ques for providers that are out of the office.

Kenntnisse

Case management

Crisis intervention

Referral coordination

Patient education

Multidisciplinary teamwork

Ausbildung

Bachelor’s degree in Social Work or related field

Current West Virginia Social Work licensure

Jobbeschreibung

WVUH West Virginia University Hospitals is seeking a skilled Social Worker to perform outpatient case management, supporting physicians, therapists, and staff to efficiently serve patients. The role handles daily crisis scenarios and interfaces with patients, families, and providers within the department.

Responsibilities include coordinating referrals, education on diagnosis and treatment, collaboration with multidisciplinary teams, and facilitating discharge planning and post-hospital needs