Behavioral Health Case Manager - Community Access Advocate

Zufall Health; Paterson (NJ); Presencial; USD 32.000 - 37.000; Jornada completa

Descripción de la vacante

Zufall Health is seeking a Case Manager to support patients and families in navigating clinical and social services. You will work with the Care Team to identify needs, address barriers, and coordinate referrals to behavioral health and enabling services.

Local travel and occasional after-hours attendance may be required. Responsibilities include following up on missed appointments, documenting progress, and assisting with transportation, translation, and charity care applications to improve

Formación

• Minimum associate’s degree. If no degree, a minimum of three years of social services related experience and pursuing a degree in a social services field or a minimum of two years of patient-centered experience in an FQHC and interest in pursuing a degree in a social services field.

Responsabilidades

• Works as part of the Care Team to identify patients in need of services and communicates with provider as to progress.
• Familiar with hospital system (Epic or eCW). Familiar with Psych medications, working in a fast-paced environment.
• Excellent time management skills
• Keeps an active problem list and tracks patients that have been referred. Documents level of services provided, and issues reports on a monthly basis.
• Follows up on missed appointments and reschedules as appropriate. Contacts patients that are overdue for visits.
• Ability to receive and provide feedback and communicate effectively with the team and superiors.
• Enters interventions and follow up plans in electronic medical record
• Assists patients with arrangements for transportation, translation, and other barriers to attending appointments
• Assists patients with completion of medical and prescription forms and requests to other providers and agencies
• Assists patients with applications to charity care at local hospitals, Medicaid, NJ Family Care and other benefits or insurances as appropriate
• Facilitates referrals for Zufall Health Center providers to refer patients into behavioral health and enabling services, including referrals to outside agencies and programs. Facilitates interchange of pertinent clinical information as per HIPAA guidelines to the Care Team and outside providers involved in the care of the patient
• Identify community resources and services that address barriers encountered by patients and their families and assist patients in accessing such services
• Acts as advocate for patients and their families with community organizations and other agencies
• Excellent knowledge of available community services and resources
• Some travel may be required between sites. Valid NJ State Driver’s license in good standing

Conocimientos

Bilingual English/Spanish

Educación

Associate’s degree

Descripción del empleo

Zufall Health is seeking a Case Manager to support patients and families in navigating clinical and social services. You will work with the Care Team to identify needs, address barriers, and coordinate referrals to behavioral health and enabling services.

Local travel and occasional after-hours attendance may be required. Responsibilities include following up on missed appointments, documenting progress, and assisting with transportation, translation, and charity care applications to improve