Behavioral Health Care Navigator & Advocate

Midwest Behavioral Health Center; Tecumseh Township (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Midwest Behavioral Health Center is seeking a compassionate Case Manager to join our multidisciplinary treatment team. You will connect patients with families, schools, and community resources to support transitions after care.

The role emphasizes strong communication, problem solving, and navigating behavioral health systems. You will advocate for patients and help ensure access to needed services and supports within a fast-paced environment.

Qualifications

• Bachelor's degree in Social Work, Psychology, Counseling, Human Services, or a closely related field.
• Minimum of two (2) years of experience in behavioral healthcare or related setting.
• Knowledge of behavioral health systems, community resources, and care coordination practices.
• Strong verbal and written communication skills.
• Excellent organization, time management, and documentation skills.
• Ability to coordinate multiple cases, priorities, providers, and deadlines in a fast-paced environment.
• Strong problem-solving skills and ability to address barriers to care.
• Ability to communicate effectively with patients, families, providers, schools, and multidisciplinary team members.
• Ability to obtain and maintain crisis prevention, de-escalation, and behavioral management certification.

Responsibilities

• Serve as a primary liaison between MBHC and families, guardians, external providers, schools, and community supports.
• Maintain ongoing communication with external support system members throughout treatment.
• Coordinate information between treatment team and external providers to promote continuity of care.
• Build and maintain collaborative relationships with community providers and referral partners.
• Work with MBHC's Strategic Partnership Representative to strengthen connections with resources.
• Advocate for patients and help ensure access to services and supports.
• Begin discharge planning at admission and update plans as needs evolve.
• Develop comprehensive discharge plans to support transitions to next level of care.
• Identify barriers early and resolve them collaboratively.
• Coordinate referrals to outpatient therapy, psychiatric services, education resources, and community programs.
• Help patients and families navigate behavioral health systems and resources.
• Support problem-solving and crisis management for safe transitions.
• Participate in multidisciplinary treatment team meetings, case reviews, and planning.
• Collaborate with therapists, nursing staff, medical providers, and other disciplines to support goals.
• Assist with implementation of treatment interventions as assigned.
• Coordinate educational services per policies and needs.
• Participate in therapeutic groups, observations, safety checks, and direct care responsibilities.
• Utilize de-escalation techniques and safety interventions per policy.

Skills

Communication

Care coordination

Multidisciplinary teamwork

Documentation

Crisis prevention

Advocacy

Education

Bachelor's degree in Social Work

Job description

Midwest Behavioral Health Center is seeking a compassionate Case Manager to join our multidisciplinary treatment team. You will connect patients with families, schools, and community resources to support transitions after care.

The role emphasizes strong communication, problem solving, and navigating behavioral health systems. You will advocate for patients and help ensure access to needed services and supports within a fast-paced environment.