Behavioral Health Care Navigator (Remote)

RXinsider LTD.; Phoenix (AZ); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Competitive base pay

Benefits package

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Job summary

UnitedHealth Group is seeking Wellness Coordinators to provide care coordination and administrative support for behavioral health and substance use needs. The role involves engaging members, screening gaps in care, and developing care plans to improve access to care.

Responsibilities include coordinating referrals, documenting in electronic systems, and educating members about behavioral health benefits. Remote work is possible for AZ residents, with a standard 40-hour schedule.

Qualifications

• High school diploma.
• 2+ years of managed care or call center experience.
• 1+ years of computer proficiency experience.
• 1+ years of Dual diagnosis experience with mental health and substance abuse.
• 1+ years of experience in Medical/Behavioral health setting providing service or care coordination.
• 1+ years of experience handling sensitive issues with members and providers.

Responsibilities

• Wellness Coordinators work in an inbound and outbound member queue.
• Documentation in multiple electronic documentation systems.
• Coordinate information to clinical team partners.
• Provide behavioral health benefit education.
• Contact members to screen for and identify gaps in care.
• Provide network referrals and community resources for engagement in treatment.
• Administrative support.
• Performs other duties as assigned.

Skills

Communication skills

Confidential handling

Organizational skills

Customer service

Schedule management

Education

High school diploma

Job description

UnitedHealth Group is seeking Wellness Coordinators to provide care coordination and administrative support for behavioral health and substance use needs. The role involves engaging members, screening gaps in care, and developing care plans to improve access to care.

Responsibilities include coordinating referrals, documenting in electronic systems, and educating members about behavioral health benefits. Remote work is possible for AZ residents, with a standard 40-hour schedule.